Podcast: The High Performance
Published Date:
Mon, 06 Jun 2022 00:00:59 GMT
Duration:
1:10:26
Explicit:
False
Guests:
MP3 Audio:
Please note that the summary is generated based on the transcript and may not capture all the nuances or details discussed in the podcast episode.
Harpreet Kaur is the owner and co-founder (with her sister) of Oh So Yum. She is best known as the recent winner of the UK Apprentice 2022.
Her straight talking and strong leadership qualities have been attributed to her success. She takes the view that too much pressure is put on young people to find their passions and that we don’t need to be passionate about our jobs to work hard and achieve great things. An interesting point for discussion! Harpreet shares what she has learnt from working with Lord Sugar, how to work well within a team, and why quitting can be great.
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Here's a detailed summary of the podcast episode transcript:
**Introduction of Harpreet Kaur:**
- Harpreet Kaur, the recent winner of The Apprentice UK 2022, is the co-founder (with her sister) of Oh So Yum, a successful dessert company.
- She emphasizes that pressure on young people to find their passions can be counterproductive, and that working hard and achieving great things don't necessarily require passion.
**Key Points Discussed:**
1. **Defining High Performance:**
- Harpreet believes that high performance has a unique definition for each individual, as everyone has different natural abilities.
- For her, high performance means putting in 110% effort, which she discovered while working as a cashier at a bank.
- She realized that enjoying something, being passionate about it, and working hard can lead to faster achievement of results.
2. **Maintaining Excellence in Multiple Pursuits:**
- Harpreet managed to excel in both her university studies and her banking career simultaneously.
- She attributes this to her laser-focused approach and lack of other responsibilities at the time.
- She acknowledges that this level of dedication may not be feasible for everyone with additional commitments.
3. **Overcoming Childhood Challenges:**
- Harpreet experienced a difficult childhood, including being moved from Birmingham to West Yorkshire at age 11 and facing isolation.
- She credits her strict upbringing and her father's influence for instilling discipline and a strong work ethic in her.
- She learned to channel her energy into work and achievement, which became her primary focus.
4. **Building Confidence and Overcoming Jealousy:**
- Harpreet admits to being a shy child but gained confidence through her success at the bank.
- She didn't let potential jealousy from colleagues bother her, as she focused on her own goals and well-being.
- She believes that confidence is built on evidence of achievement and that finding passion in something can come from the reward and satisfaction it brings.
5. **Importance of Taking Risks:**
- Harpreet emphasizes the significance of taking risks and stepping out of one's comfort zone.
- She shares her decision to leave a successful banking career to start a waffle business with her sister, despite potential doubts and criticism.
- She highlights the importance of not letting fear of failure hold one back and encourages trying new things to discover potential passions.
6. **Dealing with Self-Doubt and Imposter Syndrome:**
- Harpreet acknowledges experiencing self-doubt and imposter syndrome, especially when starting her own business.
- She initially faked confidence until she eventually believed in her own abilities.
- She emphasizes that everyone has the potential to learn and grow, and that successful people find ways to push past doubts and keep going.
7. **Making Quick Decisions and Taking Calculated Risks:**
- Harpreet believes in making quick decisions, as the alternative of prolonged indecision is worse.
- She highlights the importance of considering one's personal circumstances and risk tolerance when making decisions.
- She suggests that sometimes it's better to take a leap of faith and see what happens, rather than letting fear paralyze one from taking action.
8. **The Value of Side Hustles and Long-Term Planning:**
- Harpreet initially intended to start her dessert business as a side hustle while working at the bank.
- However, as the business grew, she and her sister decided to focus on it full-time.
- She acknowledges the benefits of side hustles and multiple streams of income but emphasizes the importance of assessing when it's time to fully commit to a venture.
- She also stresses the need for long-term planning while being flexible and adaptable to changing circumstances.
**Conclusion:**
- Harpreet Kaur's journey as an entrepreneur and her insights on high performance, taking risks, and overcoming challenges offer valuable lessons for anyone seeking to achieve success in their personal and professional lives.
# **Podcast Episode Summary: Mindset, Positivity, and High Performance with Harpreet Kaur**
**Guest:** Harpreet Kaur, winner of The Apprentice UK 2022, co-founder of Oh So Yum, and advocate for positive mindset and high performance.
**Topics Discussed:**
1. **Embracing Pressure and High-Stakes Situations:**
- Harpreet thrives in high-pressure environments, viewing them as opportunities to showcase her leadership skills.
- She emphasizes the importance of asking oneself, "What's the worst that can happen?" to overcome fear and make bold decisions.
2. **Long-Term Planning with an Infinite Purpose:**
- Harpreet believes in setting long-term goals with an infinite purpose, allowing for flexibility and adaptation as circumstances change.
- Her ultimate goal is to live a content and happy life, prioritizing personal fulfillment over external validation.
3. **Cultivating a Positive Mindset:**
- Harpreet emphasizes the power of positive thinking and assuming positive intent in interactions with others.
- She shares an example of how she turned a negative comment on social media into a positive exchange by responding with kindness and understanding.
4. **Navigating Challenges on The Apprentice:**
- Harpreet's positive mindset and focus on business skills helped her succeed on The Apprentice, despite the show's competitive nature.
- She maintained a laser focus on winning tasks and avoided engaging in negative tactics or backstabbing.
5. **Learning from Lord Sugar:**
- Harpreet admires Lord Sugar's directness, confidence, and self-made success story.
- She learned from him the importance of being unapologetic about one's goals and taking ownership of one's actions.
6. **Balancing Individual and Team Performance:**
- Harpreet realized through watching herself on The Apprentice that she is a laser-focused leader who takes personal responsibility for achieving goals.
- She emphasizes the value of teamwork and using everyone's skills to achieve a common goal, rather than focusing solely on individual performance.
7. **Handling Setbacks and Failures:**
- Harpreet believes in manifestation and the law of attraction, viewing setbacks as opportunities for growth and redirection.
- She encourages people to maintain a positive mindset and take action aligned with their goals, while understanding that success is often a result of consistent effort and preparation.
8. **The Formula for Success:**
- Harpreet emphasizes the importance of marrying desire, belief, and action to achieve success.
- She stresses the need to break down long-term goals into daily habits and behaviors that support the ultimate vision.
**Key Takeaways:**
- Cultivate a positive mindset and assume positive intent in interactions with others.
- Focus on business skills and avoid negative tactics in competitive environments.
- Embrace challenges as opportunities for growth and redirection.
- Set long-term goals with an infinite purpose, allowing for flexibility and adaptation.
- Take personal responsibility for achieving goals while valuing teamwork and collaboration.
- Break down long-term goals into daily habits and behaviors that support the ultimate vision.
**Summary of the Podcast Episode**
The podcast episode features Harpreet Kaur, the owner and co-founder of Oh So Yum. She recently won the UK Apprentice 2022 and is known for her straight talking and strong leadership qualities. During the interview, Harpreet shares her insights on various aspects related to high performance, including:
**1. Mindset and Passion:**
- Harpreet believes that too much pressure is put on young people to find their passions and that we don't need to be passionate about our jobs to work hard and achieve great things.
- She emphasizes the importance of setting goals and taking active steps towards achieving them, rather than waiting for passion to strike.
**2. Learning and Growth:**
- Harpreet stresses the significance of continuous learning and personal development.
- She encourages individuals to invest in themselves through education, mentorship, and seeking out opportunities to gain new skills and knowledge.
**3. Work Ethic and Perseverance:**
- Harpreet emphasizes the importance of hard work and perseverance in achieving success.
- She believes in setting high standards for oneself and consistently striving for improvement.
- She also highlights the value of problem-solving and finding solutions to challenges rather than dwelling on problems.
**4. Teamwork and Collaboration:**
- Harpreet discusses the importance of teamwork and collaboration in achieving success.
- She emphasizes the need to build strong relationships with colleagues and to create a positive and supportive work environment.
- She also highlights the importance of effective communication and the ability to delegate tasks and responsibilities.
**5. Balance and Well-being:**
- Harpreet acknowledges the challenges of achieving balance between work and personal life, especially for those driven to achieve high performance.
- She encourages individuals to prioritize their well-being and to find ways to manage stress and maintain a healthy lifestyle.
- She also emphasizes the importance of setting boundaries and taking breaks when needed.
**6. Overcoming Challenges and Failures:**
- Harpreet shares her experiences of facing challenges and setbacks in her journey to success.
- She emphasizes the importance of resilience and the ability to learn from failures and setbacks.
- She believes that failures are opportunities for growth and that they can help individuals become stronger and more determined.
**7. Legacy and Impact:**
- Harpreet expresses her desire to leave a positive legacy and to inspire others to pursue their dreams and achieve success.
- She believes that everyone has the potential to make a positive impact on the world and encourages individuals to strive for greatness.
**8. Advice for Young People:**
- Harpreet advises young people to focus on developing their skills and talents, rather than chasing after success and fame.
- She encourages them to take risks, try new things, and to not be afraid of failure.
- She also emphasizes the importance of surrounding oneself with positive and supportive people.
Overall, the podcast episode provides valuable insights and advice from Harpreet Kaur on achieving high performance, overcoming challenges, and living a fulfilling and successful life.
Sure, here's a summary of the podcast episode:
**Summary of Podcast Episode: High Performance Podcast with Harpreet Kaur**
**Guest:** Harpreet Kaur, winner of the UK Apprentice 2022, co-founder of Oh So Yum, and advocate for pursuing success without needing passion.
**Key Points:**
* Harpreet Kaur emphasizes that young people shouldn't feel pressured to find their passions and that it's possible to achieve great things without being passionate about one's job.
* She shares her experience of working with Lord Sugar, highlighting the importance of teamwork, resilience, and embracing quitting as a means of personal growth.
* Harpreet discusses the challenges she faced as a veterinarian and how she overcame burnout by reducing her work hours, pursuing further education, and rediscovering her passion for learning.
* She emphasizes the significance of taking responsibility for one's career and personal development, rather than blaming external factors.
* Harpreet stresses the importance of seeking continuous improvement and pushing oneself out of comfort zones to achieve personal and professional growth.
* She encourages listeners to focus on "world-class basics," remain humble, curious, and prioritize empathy over opinion.
**Overall Message:**
Harpreet Kaur's journey highlights the importance of self-awareness, resilience, and a growth mindset in achieving success and personal fulfillment, regardless of one's initial passions or career trajectory.
[00:00.000 -> 00:06.560] Hi there, I'm Jay Comfrey and this is High Performance, our gift to you for free every
[00:06.560 -> 00:07.560] single week.
[00:07.560 -> 00:10.240] This is the podcast that reminds you that it's within.
[00:10.240 -> 00:15.320] Your ambition, your purpose, your story, it's within, it's already there.
[00:15.320 -> 00:19.320] We just help you to unlock it by turning the lived experiences of the planet's highest
[00:19.320 -> 00:21.600] performers into your life lessons.
[00:21.600 -> 00:26.600] So right now, allow myself and Professor Damien Hughes to speak to the greatest leaders, thinkers,
[00:26.600 -> 00:30.880] sports stars and entrepreneurs on the planet so they can be your teacher and you're not
[00:30.880 -> 00:31.880] alone.
[00:31.880 -> 00:36.920] Tens of millions of people every single year are coming to this podcast for the lessons
[00:36.920 -> 00:37.920] and the learnings.
[00:37.920 -> 00:40.280] And remember, it isn't about high achievements.
[00:40.280 -> 00:42.500] This isn't about high success.
[00:42.500 -> 00:43.920] It's about high happiness.
[00:43.920 -> 00:45.000] It's about high self-worth
[00:49.440 -> 00:50.240] It's about taking you closer to a life of fulfillment empathy and understanding
[00:52.240 -> 00:52.960] So welcome to the club today
[00:54.960 -> 00:55.360] This awaits you. I
[00:57.860 -> 00:59.000] Won't get offended and I won't let
[01:03.600 -> 01:04.040] Potentially what's happened cloud my judgment of what should or could happen next
[01:05.160 -> 01:06.720] So instead of going
[01:05.160 -> 01:08.000] into defense mode and thinking, oh well
[01:06.720 -> 01:10.960] why are they behaving like that and I
[01:08.000 -> 01:12.960] did everything I could, forget that, what
[01:10.960 -> 01:15.240] could I have done differently to
[01:12.960 -> 01:17.000] influence this situation in a more
[01:15.240 -> 01:19.200] positive way or the way that I wanted.
[01:17.000 -> 01:21.160] So I almost do this thing of, I don't
[01:19.200 -> 01:23.400] want to use the word blame, but I will
[01:21.160 -> 01:25.040] instantly come back on myself and say
[01:23.400 -> 01:29.480] okay well what did you do wrong, Carpreet? I can honestly say that I have lots of goals I set all the time both
[01:29.480 -> 01:34.520] personally and professionally but my ultimate life goal I don't know if
[01:34.520 -> 01:40.280] this is gonna sound embarrassing is simply to have a content happy life. You
[01:40.280 -> 01:44.240] do have time but if you find yourself making the excuse of I don't have time I
[01:44.240 -> 01:47.020] think you probably don't care about it enough or want it enough
[01:47.960 -> 01:50.280] So for me, it's just be unapologetic
[01:50.480 -> 01:53.380] And if you believe this anything that you can do
[01:53.380 -> 01:56.100] Even if it's just the one word the one sentence the one nugget
[01:56.440 -> 02:02.880] Just jump in there and always push yourself forward if you believe it will get you the result. Don't don't be shy
[02:03.000 -> 02:05.000] Don't be nervous. Just go for it
[02:08.180 -> 02:12.720] Now this is an episode that I resonated with so strongly so
[02:13.200 -> 02:17.700] Harpreet Kaur joins us on today's high performance. She is the latest winner of the apprentice
[02:17.700 -> 02:22.400] She won it at the beginning of 2022 and she is a brilliant strong successful
[02:23.280 -> 02:27.700] Powerful woman and she shares what is a remarkable journey and a stunning mindset
[02:27.720 -> 02:32.880] With us as well. She turned up to the record with her sister and I tell you they are a powerful double act man
[02:32.880 -> 02:38.060] They were brilliant. They were full of energy full of life, but also full of learnings and lessons for you
[02:38.720 -> 02:42.400] And actually I thought a lot while talking to her pre about my daughter
[02:43.320 -> 02:45.980] Florence who's again a bundle of life and
[02:45.980 -> 02:50.720] energy and is ready to do some amazing things and I suppose she's at that wonderful point
[02:50.720 -> 02:54.520] where she doesn't really know quite how much of a challenge the world can be she just sees
[02:54.520 -> 02:58.720] all the potential and I hope she stays like that because half-breed talks to us about
[02:58.720 -> 03:04.080] the challenges but one of the things that shone out to me is that life is tough but
[03:04.080 -> 03:05.760] so is she and I hope
[03:05.760 -> 03:09.400] that any young women particularly listening to this take the message away
[03:09.400 -> 03:13.160] from that that they're powerful and I know that Florence is going to outgrow
[03:13.160 -> 03:17.100] my lap but she's never going to outgrow my heart and my desire to wrap my arms
[03:17.100 -> 03:20.480] around her and there is a point where I'm gonna have to sort of let her go I
[03:20.480 -> 03:24.480] suppose and that's why we talk often in my family about roots and wings my
[03:24.480 -> 03:25.680] parents use that phrase we use it with our children and that's why we talk often in my family about roots and wings my parents use that phrase
[03:25.680 -> 03:31.740] We use it with our children and it's about making sure that you give your children the roots to understand that at any time
[03:31.840 -> 03:36.780] They can come home as soon as there's a problem or an issue or something where they just need
[03:37.120 -> 03:41.720] Some advice and some protections and love they can come home. But at the same time
[03:42.440 -> 03:46.500] they have the wings and the wings allow them to fly wherever
[03:46.500 -> 03:50.900] they want to go and really enjoy the rest of the world and all the wonderful things
[03:50.900 -> 03:51.900] it has to offer.
[03:51.900 -> 03:56.640] So Harpreet, thank you very much to you and your sister for inspiring the next generation
[03:56.640 -> 03:58.000] of young female entrepreneurs.
[03:58.000 -> 04:02.840] I can't wait for Florence to listen to this episode and I know that you at home are going
[04:02.840 -> 04:05.040] to love it as well.
[04:05.040 -> 04:08.920] Just a quick reminder if you can share these episodes it makes so much of a difference
[04:08.920 -> 04:14.040] to us please share it with your work colleagues on whatsapp pass it around on your Instagram
[04:14.040 -> 04:17.780] stick it on your Twitter just mention it to some random person that you think might benefit
[04:17.780 -> 04:21.300] from it because you never know you look at someone and you think all the time they look
[04:21.300 -> 04:24.740] okay they look cool they look strong they look like they're doing okay well you know
[04:24.740 -> 04:26.000] what maybe they're not and maybe the messages and the lessons and the time, oh they look okay, they look cool, they look strong, they look like they're doing okay. Well you know what, maybe they're not.
[04:26.000 -> 04:27.600] And maybe the messages and the lessons
[04:27.600 -> 04:28.960] and the learnings from high performance
[04:28.960 -> 04:31.720] is the one thing that they need to hear.
[04:31.720 -> 04:33.800] Anyway, thanks very much for coming along.
[04:33.800 -> 04:34.700] Let's get on with it.
[04:34.700 -> 04:36.000] It's time for this week's episode
[04:36.000 -> 04:37.380] of the High Performance Podcast
[04:37.380 -> 04:41.360] with the winner of The Apprentice, Harpreet Kaur.
[04:41.360 -> 04:42.200] Enjoy.
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[06:19.400 -> 06:27.640] for details. Harpreet thank you so much for joining us on the podcast. Thanks for having me. Let's
[06:27.640 -> 06:34.600] start then with your definition of high performance. I think if anyone knows me and knows me quite
[06:34.600 -> 06:39.120] well, I think they'll probably think heartbreaks and always in high performance mode. I think
[06:39.120 -> 06:44.360] if you're going to do something like put 110% in, um, but for me, high performance actually
[06:44.360 -> 06:47.640] means something different for everybody because we're all unique, right?
[06:47.640 -> 06:53.120] And we've all got different natural abilities. So my high performance isn't gonna look the same as yours
[06:53.520 -> 06:55.520] even if we're both putting 110% in
[06:55.840 -> 07:01.240] which plays in nicely to something that we talk about often on on the high performance podcast, which is world-class basics because
[07:01.800 -> 07:06.920] We think that lots of people are walking around feeling they're not high performance because they think high performance is
[07:06.920 -> 07:10.600] such a difficult target to reach it's almost like this intangible thing that
[07:10.600 -> 07:14.240] no matter what they do they're not going to get there. The truth is world-class
[07:14.240 -> 07:18.080] basics or as you said just really excelling in every tiny area in your
[07:18.080 -> 07:22.760] life can get you closer to high performance and probably the ultimate
[07:22.760 -> 07:25.000] definition is happiness.
[07:25.000 -> 07:27.400] So when did you realize that?
[07:27.400 -> 07:32.600] When did you work out that dedication and discipline and consistency and hard work
[07:32.600 -> 07:39.400] married with a real sort of sense of purpose is actually what high performance is?
[07:39.400 -> 07:43.600] I think maybe going back to when I was around 18, 19,
[07:43.600 -> 07:45.000] I started University in Leeds in marketing and advertising management, but I really wanted a job. Maybe going back to when I was around 18, 19,
[07:43.680 -> 07:48.680] I started University in Leeds
[07:45.240 -> 07:50.240] in marketing and advertising management,
[07:47.560 -> 07:52.560] but I really wanted a job.
[07:48.920 -> 07:53.920] I really just wanted to get out of the house,
[07:50.120 -> 07:55.120] to be honest.
[07:50.120 -> 07:55.120] I wanted to start earning my own money.
[07:52.640 -> 07:57.640] And I got a job as a cashier in a bank,
[07:55.880 -> 08:00.880] and I don't know what it was,
[07:57.920 -> 08:02.920] but I just really loved it
[07:58.840 -> 08:03.840] because it was my first opportunity
[08:00.240 -> 08:05.240] to kind of get out there in the big wide world,
[08:01.960 -> 08:06.960] speak to customers.
[08:03.600 -> 08:05.000] And I suddenly got this real knack for it, to kind of get out there in the big wide world,
[08:02.000 -> 08:07.000] speak to customers,
[08:03.500 -> 08:08.500] and I suddenly got this real knack for it
[08:05.000 -> 08:10.000] and I remember skipping my lunch break
[08:06.500 -> 08:11.500] because I wanted to reach my sales targets.
[08:09.300 -> 08:14.300] And that's when it started clicking
[08:10.300 -> 08:15.300] and as I saw my colleagues around me thinking,
[08:12.300 -> 08:17.300] whoa, this girl is on fire.
[08:13.960 -> 08:18.960] She's already being put up for promotions
[08:16.300 -> 08:21.300] faster than we've kind of seen before.
[08:18.720 -> 08:23.720] And that's when it started clicking that actually,
[08:21.580 -> 08:26.580] if you enjoy something, you're passionate about it,
[08:23.420 -> 08:26.640] and you've really kind of put your
[08:24.800 -> 08:29.840] foot on the pedal, you're going to achieve
[08:26.640 -> 08:31.240] results faster. So then instead of going
[08:29.840 -> 08:33.080] back to university the traditional way
[08:31.240 -> 08:35.320] and completing my second and third year,
[08:33.080 -> 08:37.160] instead of doing uni the traditional way,
[08:35.320 -> 08:40.360] I studied from home and completed my
[08:37.160 -> 08:42.680] degree that way full-time, as well as working
[08:40.360 -> 08:45.600] my way up the retail banking ladder
[08:42.680 -> 09:06.320] full-time, because I didn't want to have to wait for either. I wanted to keep Rwy'n gweithio fy nôl i'r ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd o ffyrdd Full-time and progressing and still doing really well because you got a first in your university. I did as well
[09:06.480 -> 09:09.360] So tell us about how you managed to maintain
[09:10.120 -> 09:14.920] Excellence in both of them to be honest with you one. I was younger than I am now
[09:14.920 -> 09:19.040] I'm 30 now, but I know that I'm a little slower than I was when what I was back then
[09:19.040 -> 09:23.200] I really wish I had the same energy really. I really do. Yeah, I was
[09:27.320 -> 09:32.940] same energy. I really do. Yeah, I was, I don't know. I was just so laser focused. I just didn't care about anything else other than reaching my goals and being the best at everything.
[09:32.940 -> 09:37.680] And I don't know if back then it was actually fed more from a place of I want to be the
[09:37.680 -> 09:44.680] best. And I want that satisfaction. Whereas I think as you get older, a little bit, there's
[09:44.680 -> 09:45.820] a bit more acceptance
[09:45.820 -> 09:49.380] where you can't be the best at everything all of the time
[09:49.380 -> 09:52.000] because it also might not make you happy.
[09:52.000 -> 09:54.000] So you've got to pursue goals that are true to you
[09:54.000 -> 09:55.260] that make you feel good.
[09:55.260 -> 09:58.180] I don't have kids now, but I didn't have children.
[09:58.180 -> 10:00.460] I didn't have any extra responsibilities.
[10:00.460 -> 10:01.940] I'm living with my parents.
[10:01.940 -> 10:03.280] I've got nothing else to do.
[10:03.280 -> 10:04.980] So of course I'll fill my time with work
[10:04.980 -> 10:05.260] because at the time I just didn't see anything else was worth doing. I'm living with my parents. I've got nothing else to do. So of course, I'll fill my time with work because
[10:06.520 -> 10:10.200] At the time I just didn't see anything else was worse. Perhaps no one else
[10:11.080 -> 10:15.600] Many people don't do that. They don't fill their time with work. They fill their time with going out and
[10:16.280 -> 10:19.960] Socializing and all those other things like was that not on your radar? I
[10:20.720 -> 10:26.000] Think that's probably gonna come back to my childhood and the household that I was brought up in.
[10:26.000 -> 10:30.000] I'm so glad that my dad was this way, but he was actually really, really strict.
[10:30.000 -> 10:37.000] I wasn't allowed to go out. I wasn't really in an environment where I had the opportunity to go and enjoy these social events.
[10:37.000 -> 10:43.000] I grew up in Birmingham. I was then lifted from that space that I was comfortable in at 11, 12 years old,
[10:43.000 -> 10:48.080] up to West Yorkshire, which was a completely different vibe altogether.
[10:48.080 -> 10:49.520] They were worlds apart at the time,
[10:49.520 -> 10:51.480] or for me at that young age, they were.
[10:52.360 -> 10:55.240] So I guess that was just my little life, my little world.
[10:55.240 -> 10:57.360] There was nothing else going on at the time.
[10:57.360 -> 10:58.680] I didn't really have the opportunity
[10:58.680 -> 11:00.200] to go out and do social things,
[11:00.200 -> 11:02.280] so why not just work instead?
[11:02.280 -> 11:04.760] So tell us about friendships then,
[11:04.760 -> 11:06.080] because that sounds like
[11:06.600 -> 11:13.240] Quite a traumatic experience to be lifted at 11 when you just want to go to high school and transported to a different
[11:13.360 -> 11:17.240] Part of the country where you so you have no social network or anything
[11:17.680 -> 11:23.060] What struck me when you were describing that experience at the bank was that other people were seeing this girl on fire
[11:22.340 -> 11:25.420] at the bank was that other people were seeing this girl on fire and it didn't seem to bother you
[11:25.420 -> 11:29.460] that they might be jealous or they might be envious of you.
[11:29.460 -> 11:32.940] So tell us about your relationships
[11:32.940 -> 11:35.380] that you have outside of your family.
[11:35.380 -> 11:38.220] So growing up, I was actually a really shy child,
[11:38.220 -> 11:41.300] which is hard to believe because I'm pretty confident now.
[11:41.300 -> 11:42.420] My nickname was Bookworm.
[11:42.420 -> 11:43.740] I used to just bury my head in a book.
[11:43.740 -> 11:45.040] So even back in Birmingham
[11:45.040 -> 11:50.240] like I was not the loudest character. I come from like a full-on Punjabi family so there's
[11:50.240 -> 11:54.560] always a big character in the room but I was actually the shy one. My parents loved that
[11:54.560 -> 11:59.360] because I was the sensible one, I just got on with it, I buried my head in books. I had my
[11:59.360 -> 12:04.160] friends at school but I was, I wouldn't say withdrawn but I just I guess kept myself to myself
[12:04.960 -> 12:09.360] not because I was unhappy or anything but we all have certain like a certain nature
[12:09.360 -> 12:11.720] I guess when you're born, right? We're all a little bit different
[12:12.240 -> 12:17.780] So when I actually got moved to West Yorkshire, I did find that difficult at the time because as a kid
[12:17.780 -> 12:22.400] I didn't know anyone I wasn't really able to go and explore those friendships outside of school
[12:22.520 -> 12:28.320] So I guess you could say I was like pretty isolated at that age. And then fast-forwarding to then I
[12:28.320 -> 12:32.440] think where I grew in confidence which was at the bank and getting to actually
[12:32.440 -> 12:37.200] meet like lots of people from different backgrounds. It just kind of started to
[12:37.200 -> 12:40.400] click that actually this is kind of fun. I like talking to people, I like learning
[12:40.400 -> 12:44.560] new things. It didn't even enter my mind that people would ever get jealous or
[12:44.560 -> 12:46.420] anything and I don't think they did,
[12:46.420 -> 12:48.320] but that's not something that's ever bothered me
[12:48.320 -> 12:51.180] is what other people's emotions are,
[12:51.180 -> 12:52.720] because I've got my own to handle.
[12:52.720 -> 12:54.500] I'm gonna look after me.
[12:54.500 -> 12:55.860] I'm fascinated that you say,
[12:55.860 -> 12:58.260] that's where I got my confidence from.
[12:58.260 -> 13:01.060] Because confidence is built on evidence.
[13:01.060 -> 13:02.740] So what kind of evidence were you getting
[13:02.740 -> 13:05.400] that gave you the
[13:03.800 -> 13:07.880] confidence to go out there and be
[13:05.400 -> 13:10.760] sociable, go after your goals, to go and
[13:07.880 -> 13:12.760] pursue your ambitions? I think just
[13:10.760 -> 13:14.360] really basic, so I think back then it was
[13:12.760 -> 13:15.680] Target, so I guess this goes back to the
[13:14.360 -> 13:17.840] world of work and I guess that's why I'm
[13:15.680 -> 13:19.280] so driven and it gets me going. We had
[13:17.840 -> 13:21.480] Targets, you had to book a certain number
[13:19.280 -> 13:23.120] of appointments from customers and have
[13:21.480 -> 13:25.440] those conversations and put yourself out
[13:23.120 -> 13:25.060] there, gain that customer's trust
[13:25.060 -> 13:27.180] and book them in to see a personal banker.
[13:27.180 -> 13:30.000] And I used to smash those targets, I absolutely loved it.
[13:30.000 -> 13:32.000] And I remember my manager sitting me down and saying,
[13:32.000 -> 13:35.200] you are one of the best cashiers we've ever taken on.
[13:35.200 -> 13:36.680] And that was just, that was my moment.
[13:36.680 -> 13:38.520] I thought, okay, I'm going to go for this.
[13:38.520 -> 13:41.020] I'm really going to show everyone what I'm made of.
[13:41.020 -> 13:43.560] And I was just, I think, unstoppable from there.
[13:43.560 -> 13:47.100] So what's interesting is you would never say your passion was being a cashier, right?
[13:47.100 -> 13:48.400] Yeah.
[13:48.400 -> 13:53.600] But actually what we find from a lot of these conversations is it doesn't actually matter often what your passion is.
[13:53.600 -> 13:58.600] To really go all in with it and just to give it absolutely everything you've got,
[13:58.600 -> 14:00.800] then you actually find a different kind of passion.
[14:00.800 -> 14:03.800] You find the passion that comes from a sense of reward
[14:03.800 -> 14:06.180] and it feels to me like whatever it is
[14:06.180 -> 14:07.880] that you would do or were doing,
[14:07.880 -> 14:09.280] then by going all in,
[14:09.280 -> 14:11.680] you realize the benefit and the value of it.
[14:11.680 -> 14:14.400] So what do you say to people who say to you,
[14:14.400 -> 14:15.720] I haven't got the time for that?
[14:15.720 -> 14:17.040] You know, life's busy.
[14:17.040 -> 14:20.000] Cause you managed to find time to get a first
[14:20.000 -> 14:21.960] and work full time and get promotions.
[14:23.760 -> 14:24.940] You do have time,
[14:27.120 -> 14:29.120] but if you find yourself making the excuse of I don't have time,
[14:29.120 -> 14:31.140] I think you probably don't care about it enough
[14:31.140 -> 14:33.100] or want it enough.
[14:33.100 -> 14:35.640] I'm a driven person and I know if I really want something,
[14:35.640 -> 14:38.680] I will get it and I will get the job done.
[14:38.680 -> 14:40.900] But if I relate it to other areas of my life,
[14:40.900 -> 14:42.880] for example, fitness, okay?
[14:42.880 -> 14:47.720] I've always wanted to be like this really fit person. I want to be really healthy, I want to go to the gym five times a
[14:47.720 -> 14:54.640] week and I'll manage it for a while but then I'll always dip because for me work
[14:54.640 -> 14:59.440] is my passion and I'll prioritize that over going to the gym. So instead of me
[14:59.440 -> 15:03.000] having that excuse for myself and thinking I don't have time, actually I
[15:03.000 -> 15:05.480] probably don't care or want it bad enough
[15:05.480 -> 15:07.960] because I'm prioritizing something else.
[15:07.960 -> 15:10.600] And I think it is difficult because I feel like
[15:10.600 -> 15:11.960] we're told a lot these days,
[15:11.960 -> 15:13.320] oh, find your passion in life.
[15:13.320 -> 15:14.320] What are you passionate about?
[15:14.320 -> 15:15.800] Follow your passion.
[15:15.800 -> 15:17.080] What if you're not passionate about anything
[15:17.080 -> 15:18.960] or you just really don't know?
[15:18.960 -> 15:20.760] And actually the alternative is,
[15:20.760 -> 15:23.320] deal with what could you get into possibly,
[15:23.320 -> 15:24.200] see if you enjoy it,
[15:24.200 -> 15:30.000] and if you do, go for whammy. See the value in giving everything to whatever it is you're in I think
[15:30.000 -> 15:35.080] this is a good bit of advice for people right? Agreed give it a good go and that's the only
[15:35.080 -> 15:39.200] way that you'll know actually I'm having a really good time here or this definitely isn't
[15:39.200 -> 15:45.120] for me so I'm gonna change my direction and that's fine
[15:43.080 -> 15:47.520] too I think there's a lot of pressure
[15:45.120 -> 15:49.720] on following a certain career or having
[15:47.520 -> 15:51.400] to stick things out it takes a lot of
[15:49.720 -> 15:53.560] courage to also know when to exit a
[15:51.400 -> 15:55.040] situation or to change direction because
[15:53.560 -> 15:57.680] you have to put your ego to the side as
[15:55.040 -> 15:59.680] well. Go on, say more about that. With
[15:57.680 -> 16:01.400] banking I'd worked my way up and I became a
[15:59.680 -> 16:04.240] bank manager you know I think I was like
[16:01.400 -> 16:05.720] 23 maybe at the time I'd gone to a
[16:04.240 -> 16:05.000] really cool leadership program there's I think I was like 23 maybe at the time.
[16:03.000 -> 16:08.000] I'd gone to a really cool leadership program.
[16:05.000 -> 16:10.000] There's only four people in the country on it.
[16:07.000 -> 16:12.000] My dad was super proud,
[16:10.000 -> 16:15.000] but I wanted to go sell waffles from a stand with my sister
[16:13.000 -> 16:18.000] and I just suddenly changed my mind.
[16:15.000 -> 16:20.000] From an outside perspective,
[16:18.000 -> 16:23.000] people probably don't fully understand that.
[16:20.000 -> 16:25.000] You've got a great career going in banking.
[16:22.000 -> 16:27.000] Why on earth are you going to go give that up
[16:24.000 -> 16:27.280] and go and sell waffles and ice cream from a stand in a shopping center? That doesn't
[16:27.280 -> 16:33.740] make sense. But I just firmly believe that if you change your mind, it's okay because
[16:33.740 -> 16:38.280] at least you've looked back and you thought, I've given it a go. Because you've always
[16:38.280 -> 16:43.160] got a backup option. I could easily have walked back into banking if setting up my own business
[16:43.160 -> 16:46.880] wasn't for me. But I had to put my ego to the side to do that
[16:46.880 -> 16:50.260] because to go from being a bank manager
[16:50.260 -> 16:53.060] and managing a team to then standing there
[16:53.060 -> 16:54.460] and making waffles seven days a week
[16:54.460 -> 16:56.980] and handing out flyers from a stand
[16:56.980 -> 16:59.440] is a completely different direction.
[16:59.440 -> 17:01.500] Can you tell us how you deal with self-doubt?
[17:01.500 -> 17:03.720] Because there's no way that you made this decision
[17:03.720 -> 17:04.560] and then you are standing there
[17:04.560 -> 17:05.420] and you're handing out flowers
[17:05.420 -> 17:06.960] and maybe you had a quiet day on the stand
[17:06.960 -> 17:08.540] or maybe you had a bit of a row with your sister
[17:08.540 -> 17:10.900] or whatever, and you're suddenly thinking,
[17:10.900 -> 17:13.300] have I really given everything up for this?
[17:13.300 -> 17:17.040] How do you deal with those little voices
[17:17.040 -> 17:17.880] that come into your head?
[17:17.880 -> 17:20.440] Because the person that we see before us now
[17:20.440 -> 17:24.440] seems and feels so confident, so laser-focused,
[17:24.440 -> 17:26.240] but you must have doubts, perhaps.
[17:26.240 -> 17:28.360] Oh, absolutely, everybody does.
[17:28.360 -> 17:30.780] Like, anyone that says that they don't,
[17:30.780 -> 17:32.460] they're either lying or they found a really, really
[17:32.460 -> 17:35.180] good way to overcome every single one of them.
[17:35.180 -> 17:36.820] And I'm not going to lie, like, I feel like
[17:36.820 -> 17:40.940] the position I'm in now, doubts don't then affect
[17:40.940 -> 17:44.860] my performance or affect my efforts towards something.
[17:44.860 -> 17:45.480] Sure, like, when you first set up a business, we didn't make any money for like a good six to 12 months. then affect my performance or affect my
[17:42.600 -> 17:47.640] efforts towards something. Sure like when
[17:45.480 -> 17:49.360] you first set up a business we didn't make
[17:47.640 -> 17:51.160] any money for like a good six to twelve
[17:49.360 -> 17:52.960] months, we didn't pay ourselves a single
[17:51.160 -> 17:56.560] penny and I remember having to borrow
[17:52.960 -> 17:58.520] money from our mom to pay staff and that's
[17:56.560 -> 18:00.280] embarrassing right? You've just given up
[17:58.520 -> 18:01.800] a career in retail banking and you're now
[18:00.280 -> 18:04.880] going to your parents asking for money
[18:01.800 -> 18:07.480] to pay for your team. So yes you do have
[18:04.880 -> 18:05.000] those doubts but I believe that the most and you're now going to your parents asking for money
[18:02.520 -> 18:07.520] to pay for your team.
[18:04.200 -> 18:09.200] So yes, you do have those doubts,
[18:06.160 -> 18:11.160] but I believe that the most successful people
[18:08.880 -> 18:13.880] find a way to push past those doubts and keep going
[18:12.280 -> 18:17.280] because no matter what situation you're in,
[18:14.360 -> 18:19.360] personal, professional,
[18:16.040 -> 18:21.040] things are not going to go smoothly 100% of the time.
[18:19.160 -> 18:24.160] You're going to get hit from every single angle possible
[18:22.440 -> 18:27.440] and we've experienced that many times
[18:24.280 -> 18:26.400] and whether that results in financial loss,
[18:26.400 -> 18:28.040] or a hit to your ego,
[18:28.040 -> 18:30.040] or there's a huge customer complaint,
[18:30.040 -> 18:31.800] whatever it is,
[18:31.800 -> 18:33.600] no day is gonna be the same in anyone's life
[18:33.600 -> 18:35.920] because there's just always something that crops up.
[18:35.920 -> 18:37.840] But you can either let that affect you negatively
[18:37.840 -> 18:40.040] and think, okay, am I good enough for this?
[18:40.040 -> 18:41.800] And I've had that before, like imposter syndrome,
[18:41.800 -> 18:43.200] like, what am I doing here?
[18:43.200 -> 18:45.720] Am I good enough for this? And I think at the beginning, I foundoster syndrome, like what am I doing here? Am I good enough for this?
[18:45.720 -> 18:46.840] And I think at the beginning,
[18:46.840 -> 18:48.560] I found a way to kind of fake that confidence.
[18:48.560 -> 18:51.080] I thought, no, I'm going to fake it till I make it.
[18:51.080 -> 18:53.800] And it really did work for me for a while.
[18:53.800 -> 18:58.520] And I guess I've just managed to believe my own thoughts.
[18:58.520 -> 18:59.680] That actually, yeah, you are good enough
[18:59.680 -> 19:02.080] because we're all human at the end of the day.
[19:02.080 -> 19:03.560] We've all got the ability to learn.
[19:03.560 -> 19:07.200] We've all got the ability to educate ourselves, none of us are any different from each
[19:07.200 -> 19:10.600] other, we've all started from somewhere. Can I take you back though to that
[19:10.600 -> 19:14.720] moment that you just described at the start of that answer heartbeat where you're
[19:14.720 -> 19:19.160] talking about you've risen through the ranks in banking, you're the bank manager
[19:19.160 -> 19:25.600] at 23, you've been identified as only one of four leaders in the country on this program
[19:25.600 -> 19:32.580] So I imagine that you're earning a healthy salary there. You're starting to get rewards and bonuses for what you're doing
[19:33.060 -> 19:38.220] So if we imagine you're at that place and then what you're describing is you're going to jump off that cliff
[19:39.140 -> 19:41.920] Into a place where you don't know if there's a safety net
[19:41.920 -> 19:50.660] You're not gonna pay yourself for 12 months months You mean sister gonna open a waffle store? I can imagine that some people around you were thinking that's reckless
[19:50.740 -> 19:52.740] Would you tell us about?
[19:53.320 -> 19:56.540] Your decision-making criteria to take that leap
[19:57.500 -> 19:59.300] for me
[19:59.300 -> 20:04.380] When I'm making a decision and I know I'm known for making really really quick decisions
[20:04.980 -> 20:11.080] Because for me the alternative is worse. So again going back to like when you're
[20:11.080 -> 20:13.800] younger you don't have extra responsibilities I didn't need to think
[20:13.800 -> 20:20.560] of a mortgage or children or dependents or anything that would happen negatively
[20:20.560 -> 20:24.280] if it didn't work out. So I do think it depends on your situation and your
[20:24.280 -> 20:26.640] personal circumstances as to what how much of a risk that you can take. But for negatively if it didn't work out. So I do think it depends on your situation and
[20:24.080 -> 20:29.360] your personal circumstances as to what how
[20:26.640 -> 20:32.480] much of a risk that you can take. But
[20:29.360 -> 20:34.160] for me if I did not take that step well
[20:32.480 -> 20:35.920] then the alternative's worse because I'd
[20:34.160 -> 20:38.320] be left there wondering and wondering and
[20:35.920 -> 20:40.000] wondering oh if I set up a business or if
[20:38.320 -> 20:42.480] I took that risk what could I have
[20:40.000 -> 20:45.920] achieved? And actually if you just go and
[20:42.480 -> 20:46.000] do it and it doesn't work out, worst achieved and actually if you just go
[20:42.440 -> 20:48.920] and do it and it doesn't work out worst
[20:46.000 -> 20:51.560] case scenario cool like what have you
[20:48.920 -> 20:53.400] actually lost there it's a slight dent
[20:51.560 -> 20:55.240] in your ego but go and get another job
[20:53.400 -> 20:58.120] because money's gonna come and go we all
[20:55.240 -> 20:59.280] lose money we all earn money and I
[20:58.120 -> 21:00.960] don't believe that should be the
[20:59.280 -> 21:02.680] biggest driving factor when you're making
[21:00.960 -> 21:05.960] decisions so I had nothing to lose.
[21:02.680 -> 21:05.440] Brilliant okay so when we had Grace factor when you're making decisions. So I
[21:01.920 -> 21:07.960] had nothing to lose. Brilliant, okay so when
[21:05.440 -> 21:09.880] we had Grace Beverley on this podcast as
[21:07.960 -> 21:12.240] an entrepreneur, she spoke about the
[21:09.880 -> 21:14.360] benefits of the side hustle as advice to
[21:12.240 -> 21:17.040] entrepreneurs of maybe just start it
[21:14.360 -> 21:19.480] small, do it on weekends and evenings. Was
[21:17.040 -> 21:21.400] that ever an option for you? That was the
[21:19.480 -> 21:24.120] actual intention at first. So I had a
[21:21.400 -> 21:25.960] great thing going on with HSBC, I was
[21:24.120 -> 21:25.000] branch manager in Oldham in Manchester at first. So I had a great thing going on
[21:22.400 -> 21:28.520] with HSBC. I was branch manager in Oldham
[21:25.000 -> 21:30.440] in Manchester and wanted to have a
[21:28.520 -> 21:32.480] side hustle. And actually I'd dabbled with
[21:30.440 -> 21:34.000] a few ideas. I'd imported bags from
[21:32.480 -> 21:36.560] India at one point. Thought, oh I'll have a little
[21:34.000 -> 21:38.480] cute bag business. And I tried to learn
[21:36.560 -> 21:41.080] how to do women's nails and thought, oh great
[21:38.480 -> 21:43.520] I'll set up a little nail salon. And none
[21:41.080 -> 21:45.600] of them stuck. And then the desserts one
[21:43.520 -> 21:45.000] kind of like kept growing. And my sister had just graduated from uni. and none of them stuck.
[21:42.000 -> 21:47.000] And then the desserts one kind of kept growing.
[21:45.000 -> 21:50.000] And my sister had just graduated from uni.
[21:48.000 -> 21:53.000] I had my job in the bank and we thought
[21:50.000 -> 21:55.000] we could potentially do this on the side.
[21:51.000 -> 21:56.000] Let's set it up, get it going, and we'll pop staff in.
[21:55.000 -> 22:00.000] And a lot of people managed to have a side hustle
[21:58.000 -> 22:03.000] and that's fantastic.
[21:59.000 -> 22:04.000] It's great to have multiple streams of income, 100%.
[22:02.000 -> 22:07.520] But when we started growing the dessert business we
[22:04.920 -> 22:09.960] realized we don't actually want this as
[22:07.520 -> 22:13.080] a side hustle, I really want to grow
[22:09.960 -> 22:15.080] this as a company. I don't want to stand in
[22:13.080 -> 22:18.080] the waffle shop myself for the next 30
[22:15.080 -> 22:19.760] years, I want to grow it as a concept. So
[22:18.080 -> 22:21.120] to be able to do that sometimes you have
[22:19.760 -> 22:23.280] to make the decision and the leap okay
[22:21.120 -> 22:25.560] shall I just go full force, see how it
[22:23.280 -> 22:30.560] goes, then maybe I extract myself or I can carry on or I'll assess it when we get there. Because I think it's very very
[22:30.560 -> 22:36.880] important to have a plan 100 percent but I think sometimes people can get fixated on a long-term
[22:36.880 -> 22:41.600] plan. Let's think of what we're doing in one year's time, three years, five years. The world
[22:41.600 -> 22:48.580] might have completely changed by then, there might be a global pandemic that forces everyone to close down. So actually it's good to have those
[22:48.580 -> 22:52.360] long-term goals but sometimes you have to take baby steps to get there. And I
[22:52.360 -> 22:57.280] actually remember driving home from from work one day and my mum and sister were
[22:57.280 -> 23:00.280] sat there with coffee and cake as we always used to have when I got home and
[23:00.280 -> 23:03.920] I literally very dramatically chucked my hand back, I don't know why I did this,
[23:03.920 -> 23:06.360] chucked my hand back I was like guess know why I did this. Chuck my hand back, I was like, guess what?
[23:06.360 -> 23:07.680] I'm gonna quit.
[23:07.680 -> 23:10.200] And they just stood up and they were like, what?
[23:10.200 -> 23:13.200] And they loved it because it was exciting.
[23:13.200 -> 23:14.600] You get a bit of a thrill from it.
[23:14.600 -> 23:15.480] You know, when you take that risk
[23:15.480 -> 23:16.880] and you get that adrenaline rush,
[23:16.880 -> 23:18.520] it's like, are we really gonna do this?
[23:18.520 -> 23:19.800] Like it could go all wrong, you know?
[23:19.800 -> 23:21.120] It's like, yeah, but so what?
[23:21.120 -> 23:22.720] Like we're still gonna be here, so.
[23:22.720 -> 23:24.560] I get the sense that you enjoy that though.
[23:24.560 -> 23:25.040] Yeah, I do. I we're still gonna be here. So I get the sense that you enjoy that though. Yeah, I do
[23:32.140 -> 23:32.280] I'm quite a spontaneous person and I like doing things that give you that adrenaline rush. I like pressure very high pressure
[23:37.600 -> 23:37.640] That's where I thrive best. But you as you've just said, you know, you had that conversation with yourself
[23:43.240 -> 23:43.400] What's the worst that can happen? And I think that can be a really powerful thing to say to yourself, right? Imagine a situation
[23:45.980 -> 23:47.780] What's the single worst thing that can happen in that situation? If I can handle that,
[23:47.780 -> 23:49.740] then I should make the decision and I should go for it.
[23:49.740 -> 23:51.200] And I love a conversation like this,
[23:51.200 -> 23:54.820] where we're talking about big belief, big ambition,
[23:54.820 -> 23:57.620] but you're marrying it up with real bold,
[23:57.620 -> 23:58.980] brave decision-making.
[23:58.980 -> 24:01.420] Because I think there are so many people walking around
[24:01.420 -> 24:04.540] that have the big idea, have the dream,
[24:04.540 -> 24:06.800] but they don't yet have the courage
[24:06.800 -> 24:11.160] to make the call that is going to potentially be a disaster,
[24:11.160 -> 24:13.400] but could be incredible.
[24:13.400 -> 24:16.020] So let's talk about long-term planning.
[24:16.020 -> 24:18.320] Suzy Ma joined us on this podcast.
[24:18.320 -> 24:19.900] She was only the runner-up on The Apprentice,
[24:19.900 -> 24:21.100] obviously heartbreak,
[24:21.100 -> 24:23.900] but she's gone on to do amazing things with Tropic.
[24:23.900 -> 24:28.560] And she spoke to us about infinite purpose. So it's it's your purpose but it has no end
[24:28.560 -> 24:32.320] and the nice thing about this you know you're saying you can have big goals but
[24:32.320 -> 24:35.720] then the world may have shifted so you have small goals. The great thing about
[24:35.720 -> 24:39.620] an infinite purpose is that it's a big goal but it also has no end so it's
[24:39.620 -> 24:44.080] always there. So ours for this podcast is we reach more people around the world
[24:44.080 -> 24:45.640] every single day
[24:45.640 -> 24:47.680] to get them closer to high performance.
[24:47.680 -> 24:50.640] So none of those things we can ever reach, which I love.
[24:50.640 -> 24:52.760] What would you say is your infinite purpose?
[24:52.760 -> 24:55.820] What is the thing you really want to do that has no end?
[24:58.000 -> 25:00.320] I can honestly say that I have lots of goals
[25:00.320 -> 25:03.800] that I set all the time, both personally and professionally,
[25:03.800 -> 25:06.920] but my ultimate life goal, I don't know if this is going to
[25:06.920 -> 25:11.280] sound embarrassing, is simply to have a content, happy life.
[25:12.000 -> 25:13.880] And that just means being true to yourself.
[25:14.160 -> 25:17.120] And if that means being successful in business, or if
[25:17.120 -> 25:20.960] that means quitting and running off into the jungle and whatever
[25:20.960 -> 25:24.080] it is for other people, do what makes you happy.
[25:24.080 -> 25:26.660] And for me, I am the type of person
[25:26.660 -> 25:30.140] where my goalposts have really changed as time has gone on.
[25:30.140 -> 25:31.700] Sometimes you change your mind,
[25:31.700 -> 25:33.040] sometimes your vision changes,
[25:33.040 -> 25:34.800] sometimes the world forces you to change
[25:34.800 -> 25:36.440] like where you see yourself,
[25:36.440 -> 25:38.240] external factors or circumstances
[25:38.240 -> 25:41.020] beyond your control happen.
[25:41.020 -> 25:43.320] And I think that's where maybe people fall into that
[25:43.320 -> 25:46.320] negativity trap where things aren't going the way that they thought that they would
[25:46.520 -> 25:51.760] Well, then just change your goalposts and just change your thought process around it. Do you allow negative thoughts? No
[25:52.800 -> 25:55.320] So do you have a thought in your head? What if the business goes under?
[25:56.360 -> 26:01.440] What if I fall out with my sister? What none of that then? What what what is the worst that can happen?
[26:01.440 -> 26:03.280] I know this sounds so bad
[26:03.280 -> 26:06.200] But honestly, sometimes the thought that crops and up into my head
[26:06.200 -> 26:09.440] I'm like is anyone gonna die? No, okay. Let's do it. I
[26:10.120 -> 26:14.760] Don't think I would ever fall out with my sister. That's not something that ever concerns me because I
[26:15.480 -> 26:17.640] Think sometimes in life you have people that you know
[26:18.200 -> 26:23.240] They've got your back and you've got theirs and actually there's nothing that they could do that would be like, okay
[26:23.240 -> 26:26.840] If there's something that she needs to do
[26:24.440 -> 26:28.200] that I don't understand she must have
[26:26.840 -> 26:32.680] done it for a reason that's right for
[26:28.200 -> 26:34.720] her so that's never fazed me and if the
[26:32.680 -> 26:36.720] business went under or had that thought
[26:34.720 -> 26:39.640] well then actually I just go into
[26:36.720 -> 26:42.760] problem-solving mode and I think bringing
[26:39.640 -> 26:44.280] me on to what I believe enables me to
[26:42.760 -> 26:45.480] perform at what I believe is a high level is
[26:45.480 -> 26:50.040] constantly troubleshooting and constantly problem-solving. I won't get
[26:50.040 -> 26:55.720] offended and I won't let potentially what's happened cloud my judgment of
[26:55.720 -> 27:00.120] what should or could happen next. So instead of going into defense mode and
[27:00.120 -> 27:02.960] thinking, oh well why are they behaving like that and I did everything I could,
[27:02.960 -> 27:06.840] forget that, what could I have done differently
[27:06.840 -> 27:10.080] to influence the situation in a more positive way
[27:10.080 -> 27:11.840] or the way that I wanted?
[27:11.840 -> 27:13.040] So I almost do this thing of,
[27:13.040 -> 27:14.960] I don't wanna use the word blame,
[27:14.960 -> 27:17.440] but I will instantly come back on myself and say,
[27:17.440 -> 27:19.680] okay, well, what did you do wrong, Carpreet?
[27:19.680 -> 27:22.760] So give us an example then of where you've applied this.
[27:22.760 -> 27:24.200] Okay, give me a second.
[27:26.520 -> 27:30.920] I like this. I've really been practicing something called like assuming just positive intent all
[27:30.920 -> 27:35.360] the time. So if someone is being rude to me or I believe they're being rude but
[27:35.360 -> 27:38.920] actually they're probably just having a bad day and they might not even
[27:38.920 -> 27:42.160] subconsciously realize what they're doing. Instead of me getting defensive or
[27:42.160 -> 27:45.080] taking offense I'm not gonna change my front or my personality based on what you're doing and I'm actually getting defensive or taking offense, I'm not going to change my front
[27:45.080 -> 27:47.320] or my personality based on what you're doing,
[27:47.320 -> 27:49.580] and I'm actually going to positively influence you,
[27:49.580 -> 27:51.760] and we're all going to end up having an amazing day.
[27:51.760 -> 27:53.880] And I'm much more likely, if I need something from you,
[27:53.880 -> 27:56.400] I'm probably going to get what I need from you,
[27:56.400 -> 27:57.640] and you're going to get what you need from me
[27:57.640 -> 28:00.080] if we can actually just, let's be positive about it,
[28:00.080 -> 28:02.520] let's not offend each other, and I'm going to assume
[28:02.520 -> 28:04.600] that you're trying to say something to me,
[28:04.600 -> 28:07.600] but it's just coming out the wrong way way rather than you're actively being rude to me
[28:07.980 -> 28:12.460] Because it is about your response to what they're saying. You imagine if some if I swear at you
[28:13.080 -> 28:17.880] You'll take offense because it's offensive but you're taking offense because you're adding on why I'm swearing
[28:17.880 -> 28:22.940] What's happening if I if someone if you're walking down the road today and someone swears at you in Portuguese and you don't understand
[28:22.940 -> 28:25.560] They still sworn at you. Yeah yeah but you've probably turned around and
[28:25.560 -> 28:31.940] had a laugh and said sorry I don't speak Portuguese and you've carried on walking. The offense is still there from the other person.
[28:31.940 -> 28:35.000] The reaction is entirely on you.
[28:35.000 -> 28:40.220] A hundred percent obviously I'm on Instagram now I'm on social media a lot of people want to you know learn about my
[28:40.220 -> 28:44.440] journey with the business but also have a little bit of a snippet of Harpreet and
[28:44.440 -> 28:45.600] her life and I think I put something on the other day about my journey with the business, but also have a little bit of a snippet of Harpreet and her life.
[28:45.600 -> 28:47.320] And I think I put something on the other day
[28:47.320 -> 28:48.600] about my naturally curly hair.
[28:48.600 -> 28:50.080] I said, oh, you know, what do you guys prefer?
[28:50.080 -> 28:52.080] Just something cute and girly,
[28:52.080 -> 28:53.720] which is usually the opposite of what I am.
[28:53.720 -> 28:55.120] I'm very business focused.
[28:55.120 -> 28:56.320] And I thought, okay, I need to give people
[28:56.320 -> 28:57.720] like a little bit of me.
[28:58.640 -> 28:59.760] And those are people are pressing the button,
[28:59.760 -> 29:01.960] like, yeah, curly hair, harps.
[29:01.960 -> 29:04.600] And this one lady replied and said,
[29:04.600 -> 29:05.440] do you know what, who gives a F? curly hair harps and this one lady
[29:03.000 -> 29:09.880] replied and said you know what who
[29:05.440 -> 29:12.040] gives a F? I don't really really usually
[29:09.880 -> 29:13.960] respond and again it just bounces off
[29:12.040 -> 29:16.600] my back it's like okay cool like she's
[29:13.960 -> 29:18.320] obviously having a bad day but I decided
[29:16.600 -> 29:20.720] to reply to her and I screenshotted the
[29:18.320 -> 29:23.000] number of people that had responded and
[29:20.720 -> 29:25.160] said well actually Rosie over 2,000
[29:23.000 -> 29:25.280] people do care you have a great day and and said well actually Rosie over 2,000
[29:23.060 -> 29:28.760] people do care you have a great day and
[29:25.280 -> 29:30.800] a little smile and then she put a bit of
[29:28.760 -> 29:32.240] an essay and said well I expected more
[29:30.800 -> 29:33.800] from you I was supporting you on the
[29:32.240 -> 29:35.840] apprentice you know you don't need to
[29:33.800 -> 29:38.640] put these silly things out there I expect
[29:35.840 -> 29:40.880] better from you and I all I put was again
[29:38.640 -> 29:42.560] instead of rising to it and saying well
[29:40.880 -> 29:44.000] well I can do what I want I just said
[29:42.560 -> 29:46.120] well Instagram is for a little bit of
[29:44.000 -> 29:45.800] fun it's for me to express myself.
[29:45.800 -> 29:47.280] Sometimes that's about my business
[29:47.280 -> 29:50.080] and sometimes that's just a little bit about me.
[29:50.080 -> 29:52.360] But thank you so much for the support.
[29:52.360 -> 29:54.240] Obviously, she completely reversed what she said,
[29:54.240 -> 29:55.920] backtracked, she gave me an apology.
[29:55.920 -> 29:59.000] She said, you know what, I'm really sorry for being snippy
[29:59.000 -> 30:01.240] and you know what, your curly hair looks amazing.
[30:01.240 -> 30:03.120] Thank you so much.
[30:03.120 -> 30:05.880] So just a small example of, you don't need to take offense to what people are saying to you. hair looks amazing. Thank you so much. So
[30:03.400 -> 30:07.240] just a small example of you don't need
[30:05.880 -> 30:09.520] to take offense to what people are saying
[30:07.240 -> 30:11.880] to you, just bounce it back and you can
[30:09.520 -> 30:13.400] positively impact their day too. So can I
[30:11.880 -> 30:16.640] fast forward then because what you're
[30:13.400 -> 30:19.280] describing sounds fantastic but then
[30:16.640 -> 30:21.640] you've just come through a TV series that is
[30:19.280 -> 30:23.320] famed for the opposite of that kind of
[30:21.640 -> 30:25.920] behavior, sort of like a surrogate
[30:23.320 -> 30:26.440] remarks, infighting, throwing each other the opposite of that kind of behavior sort of like a surrogate remarks in
[30:24.080 -> 30:29.120] fights and throwing each other under a
[30:26.440 -> 30:31.600] bus. How did you cope on The
[30:29.120 -> 30:34.440] Apprentice with taking that mindset
[30:31.600 -> 30:37.000] into an environment that sounds like
[30:34.440 -> 30:39.840] it it thrives on the opposite of that?
[30:37.000 -> 30:41.320] I think that mindset is ultimately what
[30:39.840 -> 30:43.920] got me through to the end and got me the
[30:41.320 -> 30:47.120] win. There weren't too many tasks that I
[30:43.920 -> 30:45.000] lost I think I lost two times out of got me through to the end and got me the win.
[30:42.400 -> 30:47.400] There weren't too many tasks that I lost.
[30:44.800 -> 30:49.800] I think I lost two times out of 10 tasks.
[30:47.960 -> 30:52.960] So luckily I was saved from the boardroom
[30:49.520 -> 30:54.520] and I didn't have to stab anyone in the back.
[30:51.760 -> 30:56.760] But for me, having that mentality,
[30:53.560 -> 30:58.560] even when we're on task,
[30:55.080 -> 31:00.080] I kind of removed it from my mind
[30:57.440 -> 31:02.440] that we were competitors
[30:59.000 -> 31:04.000] and that actually people could be here manipulating
[31:01.600 -> 31:06.600] or playing a game or trying to say things
[31:03.960 -> 31:05.120] to then get a rise out of you
[31:05.120 -> 31:07.200] so they can bring it up in the boardroom.
[31:07.200 -> 31:10.840] I completely removed that from my mind, from my mentality,
[31:10.840 -> 31:14.200] and I laser focused on winning every single task.
[31:14.200 -> 31:15.760] So for me, it was nothing to do
[31:15.760 -> 31:16.840] with what other people are doing,
[31:16.840 -> 31:17.960] what other characters are doing,
[31:17.960 -> 31:19.900] whether they stab me in the back, whether they don't.
[31:19.900 -> 31:23.000] For me, it was just pure business and business skill.
[31:23.000 -> 31:28.480] And if that meant I had to then assess and point out in the boardroom what I feel someone could
[31:28.480 -> 31:32.400] have potentially done better from my opinion, that's fine.
[31:32.400 -> 31:37.560] That's a completely professional thing to do.
[31:37.560 -> 31:42.840] As a person with a very deep voice, I'm hired all the time for advertising campaigns.
[31:42.840 -> 31:45.640] But a deep voice doesn't sell B2B. And advertising
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[32:07.080 -> 32:09.160] Okay, that's enough about wigs.
[32:09.160 -> 32:13.600] LinkedIn ads allows you to focus on getting your B2B message to the right people.
[32:13.600 -> 32:18.760] So does that mean you should use ads on LinkedIn instead of hiring me, the man with the deepest
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[32:54.720 -> 32:56.880] On our podcast, we love to highlight businesses
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[34:32.960 -> 34:40.240] Do you put your empathetic assume best intent head aside for those moments where you
[34:40.240 -> 34:44.800] have to point out that someone has not done a very good job but obviously with
[34:44.800 -> 34:47.120] the best intentions they're doing their best,
[34:47.120 -> 34:48.120] they're on the show as well,
[34:48.120 -> 34:49.960] they're probably nervous and anxious.
[34:50.960 -> 34:54.100] Not at all, I think I've always got that switched on in me.
[34:54.100 -> 34:57.240] So I definitely believe you can completely be direct
[34:57.240 -> 35:00.280] and say exactly what you think without being offensive.
[35:00.280 -> 35:04.120] For example, I do believe this person tried their best
[35:04.120 -> 35:06.520] and I'm not sure I could have done any better in this situation.
[35:06.520 -> 35:08.920] However, I do feel that X, Y, and Z
[35:08.920 -> 35:10.640] potentially led us to fail the task.
[35:10.640 -> 35:13.360] That's pointing out exactly what they've done wrong
[35:13.360 -> 35:17.160] without being an X, Y, Z about it.
[35:17.160 -> 35:18.440] Yeah.
[35:18.440 -> 35:20.600] You can still say your point without being offensive
[35:20.600 -> 35:23.240] and I think maybe sometimes people can struggle with that.
[35:23.240 -> 35:25.200] You can still be nice and be direct.
[35:25.200 -> 35:27.400] Yeah. Can we talk about Alan Sugar?
[35:27.400 -> 35:28.400] Of course.
[35:28.400 -> 35:29.400] Lord Sugar.
[35:29.400 -> 35:30.400] Lord Sugar himself.
[35:30.400 -> 35:36.800] I'd love to know why you find him so inspirational and I would also love to know the things he
[35:36.800 -> 35:41.160] said, the things he's done that you've already learned from in the time that you've been
[35:41.160 -> 35:42.240] around him.
[35:42.240 -> 35:45.480] So I've grown up watching The Apprentice, huge fan of the show,
[35:45.480 -> 35:47.000] always wanted to give it a go and think,
[35:47.000 -> 35:50.320] I can do these tasks, I can prove myself to Lord Sugar.
[35:50.320 -> 35:52.800] I really like the fact that he's direct,
[35:52.800 -> 35:54.200] he doesn't fluff around things,
[35:54.200 -> 35:57.640] he's a very sure person, he's a very confident person.
[35:57.640 -> 35:59.600] He's a businessman, a billionaire,
[35:59.600 -> 36:01.960] and he's built that all from scratch himself.
[36:01.960 -> 36:03.200] So he explains his journey a lot,
[36:03.200 -> 36:05.520] and he's got a few books, but in his books I read,
[36:05.520 -> 36:06.800] you know, you can follow his journey,
[36:06.800 -> 36:08.360] understand how he's done it,
[36:08.360 -> 36:11.200] and he's been very unapologetic about it.
[36:11.200 -> 36:12.880] And again, going back to goals,
[36:12.880 -> 36:14.600] you know, set your goal and just go get it,
[36:14.600 -> 36:16.000] don't let anything get in your way.
[36:16.000 -> 36:18.720] And I think that's what I find quite inspiring about him.
[36:18.720 -> 36:21.240] But going through the apprentice journey
[36:21.240 -> 36:26.720] and the journey after the apprentice, I
[36:24.440 -> 36:28.560] think what I've probably learned most
[36:26.720 -> 36:31.400] about Lord Sugar and gained confidence
[36:28.560 -> 36:33.520] with my own skill with is again just
[36:31.400 -> 36:35.000] being almost shameless about what you're
[36:33.520 -> 36:37.600] trying to do or what you want to achieve
[36:35.000 -> 36:40.960] and how you need to get there. So if you
[36:37.600 -> 36:43.240] want something, say it, because people
[36:40.960 -> 36:45.640] can't read minds. If you want something at
[36:43.240 -> 36:45.000] a cheaper price, say it. If you expect a because people can't read minds.
[36:42.000 -> 36:47.000] If you want something at a cheaper price, say it.
[36:44.840 -> 36:49.840] If you expect a better customer service, say it.
[36:48.000 -> 36:53.000] Don't let it wind up inside you
[36:49.760 -> 36:54.760] and then it all kind of explodes later
[36:52.120 -> 36:57.120] or you're on a power trip or you save it and bank it
[36:55.360 -> 37:00.360] and think, oh, we'll bring it up.
[36:56.680 -> 37:01.680] Say it in the moment, get it out
[36:58.280 -> 37:03.280] and people can just quickly learn, move on,
[37:00.920 -> 37:05.920] grow in confidence.
[37:02.200 -> 37:07.200] Don't worry about the person taking offense
[37:04.320 -> 37:08.240] because if you position it the right way and they respect you, they've got a
[37:08.240 -> 37:11.400] choice whether to listen or not. And I think that's given me the confidence for
[37:11.400 -> 37:16.120] my own management style because going on The Apprentice was quite shocking for me
[37:16.120 -> 37:20.800] to watch back because I didn't realize that that was my style at all because
[37:20.800 -> 37:24.000] you never watch yourself back do you? You go about your job and about your day and
[37:24.000 -> 37:25.020] you assume in your head that you're coming across a do you? You go about your job and about your day and you assume in your head
[37:25.020 -> 37:27.060] that you're coming across a certain way.
[37:27.060 -> 37:28.540] You don't realize fully
[37:28.540 -> 37:30.340] unless you're actually watching yourself back on camera.
[37:30.340 -> 37:31.700] You're like, wow, okay.
[37:31.700 -> 37:34.100] So what was it that you perceived yourself as
[37:34.100 -> 37:37.020] when you watched yourself back on the TV?
[37:37.020 -> 37:42.020] I don't think I quite realized how laser focused I am.
[37:42.260 -> 37:43.900] So this is what's actually giving me the confidence
[37:43.900 -> 37:45.440] and I
[37:44.080 -> 37:49.240] love it because it's made me more
[37:45.440 -> 37:51.880] confident about achieving my goals. I
[37:49.240 -> 37:54.480] believe I'm quite a balanced person but
[37:51.880 -> 37:56.560] I didn't realize that how that this sense
[37:54.480 -> 37:58.480] of urgency that I create when I want to
[37:56.560 -> 38:00.840] get something done and how I can almost
[37:58.480 -> 38:02.280] like command that from everyone else if
[38:00.840 -> 38:04.680] we're trying to achieve a task or a
[38:02.280 -> 38:06.920] goal and I do believe that's what helped my team
[38:06.920 -> 38:09.640] win week after week and got me through to the end
[38:09.640 -> 38:13.560] is because what I've noticed about myself is
[38:13.560 -> 38:16.440] I try not to leave any stone unturned
[38:16.440 -> 38:18.640] and it's about taking 100% responsibility.
[38:18.640 -> 38:21.280] So if I'm in a team or I'm on my own,
[38:21.280 -> 38:28.280] regardless, I will take the whole
[38:23.320 -> 38:31.400] task almost upon myself and then utilize
[38:28.280 -> 38:33.200] the team or not delegate but think of
[38:31.400 -> 38:35.360] how we can work as a team to achieve
[38:33.200 -> 38:37.800] that common goal. I try not to think
[38:35.360 -> 38:39.360] about my individual performance, I only
[38:37.800 -> 38:41.080] think about the goal and how we can get
[38:39.360 -> 38:44.840] there and how just have that constant
[38:41.080 -> 38:47.360] winning mentality and fixate on the end
[38:44.840 -> 38:45.300] result. Whether it's me that contributed just have that constant winning mentality and fixate on the end result
[38:45.300 -> 38:49.120] whether it's me that contributed in this area whether it's someone else whether
[38:49.120 -> 38:53.020] you go pitch whether I do it let's all use our best skills to get the win
[38:53.020 -> 38:57.140] rather than me proving myself to anybody. See I mean that sounds like a great
[38:57.140 -> 39:00.220] example of that famous quote that it's amazing what you can achieve if you
[39:00.220 -> 39:04.500] don't care who gets the credit you know and that's what you're describing and
[39:04.500 -> 39:07.560] yet I'm just interested in how you balanced it up
[39:07.560 -> 39:09.360] on a program where there are then people
[39:09.360 -> 39:11.320] that are demanding the credit.
[39:11.320 -> 39:14.120] And you also need to get the credit to win the show.
[39:14.120 -> 39:15.320] Like, yeah.
[39:15.320 -> 39:18.000] It's a really weird situation because on task,
[39:18.000 -> 39:21.000] you are a team, you have to be a team player.
[39:21.000 -> 39:23.040] You need your teammates to win,
[39:23.040 -> 39:26.760] just like you do in any situation or any
[39:24.960 -> 39:28.760] business, you have a team around you and
[39:26.760 -> 39:31.000] I always say this but anyone saying
[39:28.760 -> 39:33.640] that they are 100% self-made by
[39:31.000 -> 39:35.760] themselves, it's not true. There's always
[39:33.640 -> 39:37.000] a team around you, there's always a
[39:35.760 -> 39:38.720] support network around the most
[39:37.000 -> 39:40.960] successful people or people that have
[39:38.720 -> 39:43.000] helped them along their journey. You can't
[39:40.960 -> 39:44.800] do everything by yourself to achieve the
[39:43.000 -> 39:45.000] most amazing results. Whether it's you can't do everything by yourself
[39:42.000 -> 39:47.000] to achieve the most amazing results.
[39:44.000 -> 39:49.000] Whether it's using someone else's knowledge
[39:46.000 -> 39:51.000] or their help, support, whatever it is,
[39:49.000 -> 39:54.000] we can only achieve amazing results
[39:51.000 -> 39:56.000] if we lean on each other.
[39:52.000 -> 39:57.000] I personally believe that I wouldn't have got to where I am
[39:55.000 -> 40:00.000] without an amazing team around me.
[39:57.000 -> 40:02.000] My sister's involved in the business.
[39:58.000 -> 40:03.000] I have an amazing team.
[40:00.000 -> 40:05.000] If they weren't there at the waffle shop,
[40:02.000 -> 40:07.000] well I wouldn't have been able to go on The Apprentice
[40:04.000 -> 40:05.080] and win an investment.
[40:05.080 -> 40:07.060] So there's always other people involved.
[40:07.060 -> 40:08.460] But then yeah, it is pretty weird
[40:08.460 -> 40:10.140] because you're then going to the boardroom
[40:10.140 -> 40:13.120] and you have to say, me, me, me, this is what I did.
[40:13.120 -> 40:15.200] And I love pointing out what I do
[40:15.200 -> 40:17.620] and what I contribute to a task.
[40:17.620 -> 40:19.500] So it is quite a weird situation
[40:19.500 -> 40:21.040] and you have to get that right balance,
[40:21.040 -> 40:23.680] but I honestly had the most amazing experience.
[40:23.680 -> 40:28.440] It was awesome and it taught me to be able to get that balance of team and individual
[40:28.440 -> 40:32.300] and I know it's early days what would you say so far is the single best piece
[40:32.300 -> 40:37.820] of advice that you've you've heard from Sir Alan either directly to you to you
[40:37.820 -> 40:41.460] and your sister to and to someone else that was set as an aside that you heard
[40:41.460 -> 40:45.400] and thought yes I love that so I got roasted a little bit
[40:45.400 -> 40:46.240] I
[40:46.240 -> 40:48.800] Think the one time that I actually took us a little bit of a step back
[40:49.000 -> 40:51.600] Was on a task where we've where we lost for the first time
[40:51.600 -> 40:58.460] So this winning streak and then we lost a task where I stepped back a little bit from jumping in on a negotiation. I
[40:59.240 -> 41:01.040] didn't realize that
[41:01.040 -> 41:06.960] Lord sugar and his team thought I was a good negotiator, but they'd observed me negotiating well on a previous task,
[41:06.960 -> 41:08.260] but I was just doing my thing,
[41:08.260 -> 41:10.200] and like I say, it didn't really bother me
[41:10.200 -> 41:12.600] who gets the credit, let's get the job done.
[41:12.600 -> 41:13.820] But in this particular moment,
[41:13.820 -> 41:16.260] I wanted to allow this other person to like,
[41:16.260 -> 41:18.620] you know, them flourish and them have their moment
[41:18.620 -> 41:20.480] and let them negotiate because,
[41:20.480 -> 41:21.520] yes, we all need to compete,
[41:21.520 -> 41:23.780] but they'd made it clear that they wanted to lead that.
[41:23.780 -> 41:25.800] And I didn't feel that I could have done any better
[41:25.800 -> 41:28.040] at that stage or I could have jumped in,
[41:28.040 -> 41:30.000] but then I got really told off for it in the boardroom
[41:30.000 -> 41:31.400] and they're like, you're good at negotiation,
[41:31.400 -> 41:33.000] why didn't you do it?
[41:33.000 -> 41:36.320] And for me, it just taught me that
[41:36.320 -> 41:37.560] I'm always in the driving seat,
[41:37.560 -> 41:39.880] like I hardly ever take a back seat,
[41:39.880 -> 41:41.520] and it taught me the minute that you take your foot
[41:41.520 -> 41:43.280] off the pedal and you don't put yourself forward
[41:43.280 -> 41:45.900] for something, it's then highlighted.
[41:45.900 -> 41:49.060] And if it goes wrong, it's that, well, why didn't you step forward?
[41:49.060 -> 41:51.660] So for me, it's just be unapologetic.
[41:51.660 -> 41:55.620] And if you believe this, anything that you can do, even if it's just the one word, the
[41:55.620 -> 42:01.140] one sentence, the one nugget, just jump in there and always push yourself forward.
[42:01.140 -> 42:03.180] If you believe it will get you the result.
[42:03.180 -> 42:04.180] Don't be shy.
[42:04.180 -> 42:10.280] Don't be nervous. just go for it. And how does this relate to other experiences in your
[42:10.280 -> 42:15.200] life where you've lost? Because looking at it from the outside I think there's
[42:15.200 -> 42:19.360] people that would see that you've had a pretty linear progression
[42:19.360 -> 42:29.960] from university, the bank, setting up the business with your sister, going on the apprentice, where ultimately you've ended up winning on each of those
[42:29.960 -> 42:34.320] occasions. But what about the occasions that we don't see, that we don't
[42:34.320 -> 42:38.200] necessarily know about, where you've come away licking your wounds, feeling that
[42:38.200 -> 42:42.760] you've come off second best. How have you handled those experiences, Harpreet?
[42:42.760 -> 42:47.440] So absolutely, like there's no way that my success
[42:47.440 -> 42:49.560] or where I am today has been a linear route.
[42:49.560 -> 42:51.760] You know, setting up the business
[42:51.760 -> 42:53.200] has been really difficult.
[42:53.200 -> 42:54.640] You lose money at times and you think,
[42:54.640 -> 42:56.080] oh my gosh, why did we do that?
[42:56.080 -> 42:57.720] Or why did we go with that supplier
[42:57.720 -> 42:59.040] when we should have asked this question?
[42:59.040 -> 43:01.440] We've now, it's now resulted in this loss.
[43:01.440 -> 43:04.480] Or the sales are nowhere near where we pitched them
[43:04.480 -> 43:05.560] in our mind to be,
[43:05.560 -> 43:07.240] and we're now struggling.
[43:07.240 -> 43:08.480] There's always a struggle.
[43:08.480 -> 43:11.560] People only see the surface of anything.
[43:11.560 -> 43:13.840] For me, I'm actually a huge believer
[43:13.840 -> 43:17.840] in sort of manifestation, and I know there's
[43:17.840 -> 43:21.360] a couple of schools of thought around achieving your goals.
[43:21.360 -> 43:23.440] You can either say, okay, visualize your goals,
[43:23.440 -> 43:26.240] see it, believe it, and achieve it.
[43:26.240 -> 43:28.580] So, you know, set your goals, what you want to do,
[43:28.580 -> 43:31.680] set a time scale, and set about how you're going to do it,
[43:31.680 -> 43:33.540] all with the right intentions,
[43:33.540 -> 43:37.040] have the right mentality, have the right attitude.
[43:37.040 -> 43:38.180] Or there's another school of thought,
[43:38.180 -> 43:42.120] which is see it, believe it, and receive it,
[43:42.120 -> 43:44.740] which is more to do with the law of attraction
[43:44.740 -> 43:45.240] and attracting
[43:45.240 -> 43:50.800] what you believe should be in your life and then you have to allow things to
[43:50.800 -> 43:54.680] fall into place and for the universe to deliver to you and this is where I sound
[43:54.680 -> 44:00.160] all wacky. For me, because I am a believer in that side of things and I do believe
[44:00.160 -> 44:04.080] that what is meant for you will either happen or it won't, it's not that it
[44:04.080 -> 44:05.240] doesn't faze me that it doesn't phase me
[44:05.240 -> 44:08.520] when something doesn't go my way or what I wanted it to.
[44:08.520 -> 44:10.240] I'll just go back to the positivity side of me
[44:10.240 -> 44:11.960] and say, okay, well maybe that wasn't lined up
[44:11.960 -> 44:14.400] for me right now, maybe that's not meant for me.
[44:14.400 -> 44:16.800] But you know what, it might happen in a few months time
[44:16.800 -> 44:20.740] when I'm ready for it, whether that's a business deal,
[44:20.740 -> 44:22.720] whether that's something in my personal life.
[44:22.720 -> 44:24.740] Maybe that's not what's supposed to happen right now
[44:24.740 -> 44:26.320] and I'm supposed to take a different direction.
[44:26.320 -> 44:30.600] Well, I want to be really careful about this, this kind of conversation. I don't want people
[44:30.600 -> 44:36.200] to hear this and think, great, I'm going to sit on the sofa, 15 hours a day, watch crappy
[44:36.200 -> 44:41.280] daytime TV and write down on a piece of paper, I want to manifest a Ferrari, right? The two
[44:41.280 -> 44:44.960] things are not going to happen. I think we need to be really explicit to people that
[44:44.960 -> 44:47.560] when you talk about manifestation, you're talking about a lifestyle
[44:47.560 -> 44:52.920] You're talking about a way of living where you marry up. I think three crucial things you marry up what you want
[44:53.000 -> 44:58.080] Yes, you marry that to total belief and absolute positivity
[44:58.680 -> 45:01.760] That is gonna happen because what happens then is your behavior?
[45:02.560 -> 45:06.520] Marries up with the positivity. So you want it, you're positive about it,
[45:06.520 -> 45:07.460] you believe it's going to happen,
[45:07.460 -> 45:08.840] therefore you wake up in the morning
[45:08.840 -> 45:11.020] and you believe this great thing is only six months away.
[45:11.020 -> 45:11.860] So what do you do?
[45:11.860 -> 45:13.740] You go in the gym because you want to be ready for it.
[45:13.740 -> 45:15.460] Then you pick up the phone to have a conversation
[45:15.460 -> 45:17.360] with someone with that absolute belief
[45:17.360 -> 45:18.980] that a great thing is going to happen
[45:18.980 -> 45:20.760] because in your head, it's already happened.
[45:20.760 -> 45:22.720] So you talk, let's say you want your business
[45:22.720 -> 45:25.280] to be turning over 10 million pounds a year.
[45:25.280 -> 45:27.200] You're already talking like a person
[45:27.200 -> 45:28.840] with a business with a 10 million pound turnover.
[45:28.840 -> 45:30.720] So then the people you're talking to are going,
[45:30.720 -> 45:32.600] this person's obviously got a successful business,
[45:32.600 -> 45:33.440] the way they're talking,
[45:33.440 -> 45:36.160] the way they're discussing expansion and growth.
[45:36.160 -> 45:38.560] And then lo and behold, what happens in six months time,
[45:38.560 -> 45:39.720] you're where you want to be,
[45:39.720 -> 45:41.840] but it's because you believe
[45:41.840 -> 45:44.640] and because your behaviors followed the belief.
[45:44.640 -> 45:45.760] I think we have to make
[45:45.760 -> 45:50.400] that clear, right? Yes. I'm not trying to promote any kind of weird witchcraft or your thing.
[45:50.400 -> 45:55.120] Whatever you pops in your mind, it'll be there tomorrow. It doesn't work like that. It's exactly
[45:55.120 -> 46:00.320] what you just said. It's 100% total belief that it's it's that it's going to happen. So you now
[46:00.320 -> 46:05.760] need to prepare yourself for that to happen. So for example, in business,
[46:05.760 -> 46:07.760] okay, I want to turn over 10 million.
[46:07.760 -> 46:09.440] Hopefully one day I need to manifest that
[46:09.440 -> 46:10.640] a little bit harder.
[46:10.640 -> 46:14.360] But okay, let's now work backwards from that
[46:14.360 -> 46:17.720] and let me set what sales targets would I need to achieve
[46:17.720 -> 46:21.720] per month, per week, per day to get to that 10 million.
[46:21.720 -> 46:24.160] And if this is what it looks like per day,
[46:24.160 -> 46:26.580] what can I do with my sales team,
[46:26.580 -> 46:28.880] what can I do to reduce my costs,
[46:28.880 -> 46:31.040] and what steps can I take
[46:31.040 -> 46:32.580] to be able to achieve that daily goal,
[46:32.580 -> 46:34.760] and then it manifests into that bigger goal.
[46:34.760 -> 46:37.180] And break the daily goal down into,
[46:37.180 -> 46:39.640] should I be eating that specific food?
[46:39.640 -> 46:41.560] Should I be not going to the gym?
[46:41.560 -> 46:43.520] Should I not bother calling that person
[46:43.520 -> 46:44.360] who I don't really want to speak to,
[46:44.360 -> 46:46.040] but I know they might be a good person
[46:46.040 -> 46:47.440] to have a conversation with?
[46:47.440 -> 46:49.040] You break it right down to,
[46:49.040 -> 46:50.480] right at the start of this conversation,
[46:50.480 -> 46:52.280] world-class basics, daily habits,
[46:52.280 -> 46:55.960] those small things, married to the big goal.
[46:55.960 -> 46:56.920] I just want people to understand
[46:56.920 -> 46:58.760] that success can be an algorithm.
[46:58.760 -> 47:01.360] If you follow certain specific behaviors,
[47:01.360 -> 47:02.440] it can come your way.
[47:02.440 -> 47:03.520] Yes.
[47:03.520 -> 47:05.240] I think if, obviously everyone knows me
[47:05.240 -> 47:06.480] for being on The Apprentice,
[47:06.480 -> 47:08.840] if I relate it to that as an example,
[47:08.840 -> 47:11.360] when I decided to apply for The Apprentice,
[47:11.360 -> 47:14.520] I 100% instilled it into my brain
[47:14.520 -> 47:16.160] with absolutely zero doubt
[47:16.160 -> 47:18.440] I was now going to be on The Apprentice.
[47:18.440 -> 47:19.640] So I got my calendar,
[47:19.640 -> 47:22.280] I worked out the dates that I would be in the house,
[47:22.280 -> 47:24.040] this is the day that task one will happen.
[47:24.040 -> 47:26.440] And this is way early on when I just filled out
[47:26.440 -> 47:28.840] the application form, because I needed to prepare
[47:28.840 -> 47:31.720] for when I'm away, and task one, task two,
[47:31.720 -> 47:34.280] and I actually picked up my diary,
[47:34.280 -> 47:38.560] and honestly, funnily enough, I'd got to week 11, 12,
[47:38.560 -> 47:40.440] worked out when the interviews would be,
[47:40.440 -> 47:42.920] and worked out that, okay, this is when Lord Sugar
[47:42.920 -> 47:47.560] will say to you, you're hired. And it's in my my diary and I've kept it. Did you get the date, right?
[47:50.760 -> 47:58.080] But I've got the sequence right from there what I did then okay, so that interviews then I'm now gonna prepare for that one specifically
[47:58.080 -> 48:01.480] I'm gonna like Google how many people have been on it before I'm gonna see what they did
[48:01.600 -> 48:06.040] What kind of like activities do I need to do to prime myself for that step.
[48:06.040 -> 48:08.560] Now I'm gonna go on myself a really sick power suit
[48:08.560 -> 48:10.000] because I need to look the bees knees
[48:10.000 -> 48:12.200] when I turn up on Meat Lord Sugar.
[48:12.200 -> 48:15.320] And you believe it so much and you plan for it,
[48:15.320 -> 48:17.280] but I do also believe that, okay, if it didn't happen
[48:17.280 -> 48:20.400] and if it doesn't happen, there is a reason for that.
[48:20.400 -> 48:22.360] It's okay, but guess what, you've at least made
[48:22.360 -> 48:24.520] active steps in the right direction.
[48:24.520 -> 48:27.200] So if you don't achieve 10 million as your target,
[48:27.200 -> 48:29.700] well guess what, you might achieve six or seven or eight,
[48:29.700 -> 48:32.360] and that's way better than what you started off at.
[48:32.360 -> 48:35.020] I think Stephen Bartlett spoke about this actually recently
[48:35.020 -> 48:37.700] while I saw something online where he says
[48:37.700 -> 48:40.800] if you can just improve things by 1% every single day
[48:40.800 -> 48:42.360] and it's just the smallest of things,
[48:42.360 -> 48:44.640] well over time that's going to accumulate,
[48:44.640 -> 48:47.720] and you're now, rather than worrying about that huge goal
[48:47.720 -> 48:48.720] and how you're going to get there,
[48:48.720 -> 48:51.120] you're now so many baby steps closer
[48:51.120 -> 48:52.480] and you can look back and think,
[48:52.480 -> 48:54.280] well, I've actually made some progress.
[48:54.280 -> 48:56.560] And how do you encourage other people within your business
[48:56.560 -> 48:59.440] to adopt the same mindset?
[48:59.440 -> 49:03.080] It's a tricky one because we all have different perspectives,
[49:03.080 -> 49:04.280] different personalities.
[49:04.280 -> 49:05.000] You know, with my business, it's a dessert business. I have a lot of younger staff that join the company everyone because we all have different
[49:02.520 -> 49:07.000] perspectives, different personalities.
[49:05.000 -> 49:09.000] With my business, it's a dessert business.
[49:07.000 -> 49:12.000] I have a lot of younger staff that join the company
[49:09.000 -> 49:14.000] that are maybe part-time.
[49:11.000 -> 49:16.000] It's very much a hands-on role.
[49:13.000 -> 49:18.000] Come in, we serve customers.
[49:15.000 -> 49:20.000] So for me, it's just constantly instilling positivity.
[49:18.000 -> 49:23.000] If we do get a bad review,
[49:20.000 -> 49:25.000] sometimes you can't please everyone.
[49:22.000 -> 49:25.000] But rather than saying that and saying to the team, sometimes you can't please everyone.
[49:22.320 -> 49:27.320] But rather than saying that and saying to the team,
[49:24.520 -> 49:29.520] it's okay, you know, we've had a disgruntled customer.
[49:28.160 -> 49:33.160] I try and relate back to them and say,
[49:29.600 -> 49:34.600] like, what could you have done differently?
[49:31.680 -> 49:36.680] You might think that you gave perfect service,
[49:33.880 -> 49:38.880] but was there a phrase that you said
[49:35.760 -> 49:40.760] that you could have switched up
[49:37.000 -> 49:42.000] that would have actually really helped influence the outcome?
[49:39.560 -> 49:44.560] So I try and question things back to them and say,
[49:41.840 -> 49:46.840] okay, put it on yourself, what could you do differently
[49:43.880 -> 49:45.800] next time to avoid this in future?
[49:45.800 -> 49:47.600] And hopefully it rubs off on them a little bit.
[49:47.600 -> 49:49.560] We do have a really good team at LCM.
[49:49.560 -> 49:51.620] And in the back of your mind, you know that it's
[49:51.620 -> 49:54.180] 100% your responsibility if they don't deliver.
[49:54.180 -> 49:56.480] Absolutely, 100%.
[49:56.480 -> 49:58.700] And it is really tricky because we've been doing this
[49:58.700 -> 50:01.300] for like six years now and it'll be coming up to seven years.
[50:01.300 -> 50:02.700] For the first three to four years,
[50:02.700 -> 50:04.560] me and my sister were completely hands-on.
[50:04.560 -> 50:06.480] And we actually didn't
[50:04.960 -> 50:08.680] allow any extra help. We only had staff
[50:06.480 -> 50:10.200] in on a Saturday and Sunday because we
[50:08.680 -> 50:11.400] wanted to do everything ourselves and I
[50:10.200 -> 50:12.560] think that's really what's helped us
[50:11.400 -> 50:14.280] because if you work your way from the
[50:12.560 -> 50:16.920] ground up then you understand every
[50:14.280 -> 50:18.440] element of the business. But it is
[50:16.920 -> 50:21.000] tricky because if you want to grow your
[50:18.440 -> 50:22.280] business you can't be everywhere at once
[50:21.000 -> 50:23.880] and you have to be able to trust other
[50:22.280 -> 50:28.000] people and give them some
[50:23.880 -> 50:25.000] responsibility. But ultimately if you're be everywhere at once and you have to be able to trust other people and give them
[50:23.680 -> 50:28.680] some responsibility. But ultimately, if you're the head of the company,
[50:29.000 -> 50:34.000] it all does spring back to you and it is on your shoulders at the end of it.
[50:33.320 -> 50:38.320] So again, I only think that helps drive further high performance because if you continue
[50:37.480 -> 50:42.480] bringing it back on yourself and you continue thinking, okay, let's work on this,
[50:41.560 -> 50:45.960] let's get it better, let me train this set of managers and they can then feed through.
[50:45.960 -> 50:48.000] No, it's never going to be 100% perfect,
[50:48.000 -> 50:50.000] but at least it's going to be slightly better
[50:50.000 -> 50:51.520] than if you don't try.
[50:51.520 -> 50:53.400] We're going to move on to our quickfire questions,
[50:53.400 -> 50:56.240] but before we do, just one final thing.
[50:56.240 -> 50:59.840] It's been such an empowering, uplifting, positive,
[50:59.840 -> 51:03.360] go for it, it's all on you conversation, which is great.
[51:03.360 -> 51:05.360] But I do think it's important for people to realize
[51:05.360 -> 51:07.440] that you're not just sitting here as someone
[51:07.440 -> 51:11.160] who has tasted success from minute one to today.
[51:11.160 -> 51:12.400] And whether it's in your personal life,
[51:12.400 -> 51:14.720] your private life, your business life,
[51:14.720 -> 51:18.000] what would you say is the lowest low point
[51:18.000 -> 51:20.680] on this journey that you've learned from?
[51:20.680 -> 51:23.240] It can be quite a lonely journey
[51:23.240 -> 51:25.760] when you're really striving for the highest performance because you are at it and you are motoring on. from? It can be a quite a lonely journey
[51:22.440 -> 51:27.480] when you're really like striving for the
[51:25.760 -> 51:30.760] highest performance because you are at
[51:27.480 -> 51:32.640] it and you are motoring on and sometimes
[51:30.760 -> 51:34.520] other people don't understand that so
[51:32.640 -> 51:37.160] whether it's your family or whether it's
[51:34.520 -> 51:38.760] your friends they don't understand well
[51:37.160 -> 51:40.960] hang on why are you working till
[51:38.760 -> 51:43.840] midnight you surely you're working too
[51:40.960 -> 51:46.320] hard and it's almost having to deal with
[51:43.840 -> 51:48.860] that little bit of guilt and anxiety because that's what you want to do
[51:48.860 -> 51:50.480] in that moment, that's your passion.
[51:50.480 -> 51:52.520] You do also want to have great relationships
[51:52.520 -> 51:54.860] with your family and your friends,
[51:54.860 -> 51:57.720] but you can't do everything, you can't balance everything.
[51:57.720 -> 51:59.900] And I think that's what I have really struggled with
[51:59.900 -> 52:03.720] quite a few times in my life and in the past,
[52:03.720 -> 52:05.520] where I don't have that balance.
[52:05.520 -> 52:06.960] Because balance should really be,
[52:06.960 -> 52:08.780] okay, have a gorgeous morning routine,
[52:08.780 -> 52:11.160] do a bit of yoga, go to the gym,
[52:11.160 -> 52:13.500] eat a delicious, nutritious breakfast,
[52:13.500 -> 52:17.040] go to work, finish, and sit with your family in the evening.
[52:17.040 -> 52:18.740] That sounds perfect,
[52:18.740 -> 52:20.600] but it just really doesn't happen that way,
[52:20.600 -> 52:22.780] and it can be really frustrating at times
[52:22.780 -> 52:24.880] because you just think, why am I doing this?
[52:24.880 -> 52:27.060] I just want a normal life like please kind of just go
[52:27.060 -> 52:32.380] get a job nine-to-five and I can switch off in the evening but if you're not
[52:32.380 -> 52:36.980] built that way you're not gonna enjoy that either so you just have to accept
[52:36.980 -> 52:39.980] okay I'm gonna have to sacrifice something do I either go get myself a
[52:39.980 -> 52:44.360] nine-to-five and feel really unfulfilled as a person and I'm not being true to
[52:44.360 -> 52:45.560] myself or am I just gonna go chase this and I'm not being true to myself,
[52:45.560 -> 52:46.960] well, I'm just gonna go chase this
[52:46.960 -> 52:48.480] and I'll see my family and friends when I can
[52:48.480 -> 52:49.720] and hopefully they'll understand
[52:49.720 -> 52:51.580] but I'm feeling really content.
[52:51.580 -> 52:53.900] You have to find that and often it really changes
[52:53.900 -> 52:56.160] and I know it's changing as I'm getting older.
[52:56.160 -> 52:57.240] You know, I would love to settle down
[52:57.240 -> 52:58.240] and have children one day,
[52:58.240 -> 53:01.120] but right now there's just no way I can think of that
[53:01.120 -> 53:03.800] because work is my 100% focus,
[53:03.800 -> 53:05.340] but I need to get better at balance.
[53:05.340 -> 53:06.660] I want to go to the gym more.
[53:06.660 -> 53:09.280] I want to eat better because I enjoy those things.
[53:09.280 -> 53:11.280] It's just really hard to spin plates
[53:11.280 -> 53:13.420] at all the plates at the same time.
[53:13.420 -> 53:15.820] You remind me of myself, you know, in so many ways.
[53:15.820 -> 53:18.100] Be totally honest, have you got any friends from school?
[53:18.100 -> 53:18.940] I do.
[53:18.940 -> 53:19.760] Do you?
[53:19.760 -> 53:20.600] I do, yeah.
[53:20.600 -> 53:21.420] That's interesting, because I would have thought
[53:21.420 -> 53:22.920] you would have been so single-minded
[53:22.920 -> 53:24.380] on the work and the next step and things.
[53:24.380 -> 53:26.000] Well, actually, truth be told I
[53:26.120 -> 53:29.720] Lost connection with my group of friends from school for quite a long time
[53:30.400 -> 53:32.120] because I was just
[53:32.120 -> 53:34.120] How many of you got so laser? I've got one
[53:35.480 -> 53:39.680] Cuz I was just from school my mates. Yeah, not one friend in our world
[53:39.840 -> 53:40.340] Yeah
[53:40.340 -> 53:40.800] actually
[53:40.800 -> 53:46.900] I'd have loads because I've in my life has always been like I was all into when I was on CBBC
[53:47.000 -> 53:51.360] And they are my mates, but then I got a job on Formula One and I had to give that 100%
[53:51.360 -> 53:54.160] So I was all yeah that so though you then lose connection
[53:54.160 -> 53:57.240] Then you go to football and you lose connection with the Formula One law and that's the way
[53:57.640 -> 54:03.800] Life is and you know, I can't stand small talk basically. I'm either so like when someone says do you want to come for a night?
[54:03.800 -> 54:05.760] out I'm like I'd rather stay at do you want to come for a night out? I'm like
[54:08.480 -> 54:09.680] I'd rather stay at home and write my plan for the next six
[54:11.680 -> 54:13.840] It's really hard
[54:20.320 -> 54:24.440] That's me that's me and I think it's hard because there's not many people that are like-minded and really understand that and they think that You're working too hard, but you're not you're doing what you enjoy, but sometimes you do need friends
[54:24.440 -> 54:25.840] And when you want to go out it's like okay I kind
[54:25.840 -> 54:31.840] of need a friend now. I have with many of my friends almost lost connections at
[54:31.840 -> 54:34.640] times and there's been six months or twelve months where we just haven't
[54:34.640 -> 54:39.200] spoke but it's not because I don't care about them, it's just because I just feel
[54:39.200 -> 54:43.400] like I'm wired a little bit differently. Like I wish the absolute best for them
[54:43.400 -> 54:45.120] and I hope they're living their best lives
[54:45.120 -> 54:46.560] and I really care for them and I can't wait
[54:46.560 -> 54:49.940] to see their journey, but for me personally,
[54:49.940 -> 54:52.120] that doesn't mean touching base every two days,
[54:52.120 -> 54:53.960] three days, or going out every single week.
[54:53.960 -> 54:55.960] I can't do that because that doesn't allow me
[54:55.960 -> 54:57.680] to sustain my goals.
[54:57.680 -> 54:59.820] Would you do anything differently, though?
[54:59.820 -> 55:00.660] No.
[55:02.480 -> 55:04.660] I am, because of everything that has happened,
[55:04.660 -> 55:06.040] and I'm honestly so happy I've
[55:06.040 -> 55:11.400] never been in a position where I have been happier. You know I dreamt of going
[55:11.400 -> 55:14.400] on The Apprentice, I dreamt of getting that investment and I've gone and done
[55:14.400 -> 55:18.580] it as a result of my hard work, not because I'm lucky. I haven't been an
[55:18.580 -> 55:23.420] overnight success, I've really worked hard at school, at university, in the
[55:23.420 -> 55:25.380] workplace and on my business.
[55:25.380 -> 55:27.680] I do feel like I deserve to be in the position I am,
[55:27.680 -> 55:29.900] and I'm so excited for my future.
[55:29.900 -> 55:32.260] And if I regretted anything or did anything differently,
[55:32.260 -> 55:33.900] I might not be sat here.
[55:33.900 -> 55:35.320] Of course, there's times where it's like,
[55:35.320 -> 55:38.200] oh, I wish I did that, or I wish I went to that Drake concert
[55:38.200 -> 55:40.960] that I missed because I was working instead, you know?
[55:40.960 -> 55:42.440] Of course, but guess what?
[55:42.440 -> 55:44.720] I've got so many years ahead of me where I can now do that,
[55:44.720 -> 55:46.700] and I'm in a better position and I know what I
[55:46.700 -> 55:47.840] Enjoy now
[55:47.840 -> 55:52.360] Brilliant love the clarity right quick fire questions the three
[55:53.320 -> 55:59.480] Non-negotiable behaviors that you your sister and all the people around you have to buy into what are your three key pillars?
[55:59.480 -> 56:03.560] I think I've probably touched on a lot of these throughout these conversations, but to summarize
[56:04.280 -> 56:07.420] One is winning mentality, no doubt,
[56:07.420 -> 56:08.920] failure is not an option.
[56:08.920 -> 56:10.440] If it's not there, then it can't happen,
[56:10.440 -> 56:13.620] so you will win and you will reach your goal, full stop.
[56:13.620 -> 56:15.160] Two is problem solve.
[56:15.160 -> 56:16.760] Please don't complain about the same thing
[56:16.760 -> 56:17.920] over and over again.
[56:17.920 -> 56:19.160] Think of a solution.
[56:19.160 -> 56:21.380] I'm not saying that it will always be the right one,
[56:21.380 -> 56:24.440] but test one, and if it doesn't work, test again.
[56:24.440 -> 56:28.840] So always troubleshoot and find a solution to your problem.
[56:28.840 -> 56:31.000] And I would say the third one is,
[56:31.000 -> 56:32.840] I honestly think it's just setting goals,
[56:32.840 -> 56:35.480] because if you don't have a destination,
[56:35.480 -> 56:37.140] where are you going?
[56:37.140 -> 56:39.000] You're just on this pointless journey.
[56:39.000 -> 56:42.160] And I'm not saying that you have to have
[56:42.160 -> 56:44.920] one big specific goal, it does not have to be a big one,
[56:44.920 -> 56:47.200] but I would highly recommend,
[56:47.200 -> 56:49.700] if you want to get the most out of your life
[56:49.700 -> 56:52.360] and really achieve maximum success
[56:52.360 -> 56:53.960] at a high performance level,
[56:53.960 -> 56:55.240] write down exactly what you want
[56:55.240 -> 56:56.120] or what you think you want.
[56:56.120 -> 56:57.800] Think about how you're gonna get there
[56:57.800 -> 56:59.420] and get cracking, get on with it.
[56:59.420 -> 57:00.480] Don't procrastinate.
[57:00.480 -> 57:02.780] Just go for it and take that risk.
[57:02.780 -> 57:04.800] If you could go back to one moment of your life,
[57:04.800 -> 57:07.560] what would it be and why?
[57:07.560 -> 57:10.160] When I was younger, when I was about 18, 19,
[57:10.160 -> 57:11.960] I really wanted to move to London.
[57:11.960 -> 57:13.720] I really wanted to get a job in the city,
[57:13.720 -> 57:15.840] and I didn't because I let external factors
[57:15.840 -> 57:17.240] really hold me back.
[57:17.240 -> 57:18.720] A little bit to do with my background
[57:18.720 -> 57:20.120] and kind of like,
[57:21.520 -> 57:24.160] just not having the opportunity to go out and explore.
[57:24.160 -> 57:26.360] And I kind of put on a
[57:26.360 -> 57:30.860] dampener on my own goals, okay never mind I'll just do this instead and actually
[57:30.860 -> 57:34.180] if I could go back or I could speak to any young person out there and you have
[57:34.180 -> 57:38.820] any dreams, go and get them, go and take the risk. If you want to go move to
[57:38.820 -> 57:43.100] London, if you want to go travel, if you want to just go work in the chippy down
[57:43.100 -> 57:45.280] the road, go and do it and go and speak to people. I am so in awe of young people if you want to just go work in the
[57:42.640 -> 57:48.040] chippy down the road, go and do it and go
[57:45.280 -> 57:50.200] and speak to people. I am so in awe of
[57:48.040 -> 57:51.600] young people that reach out to me and say
[57:50.200 -> 57:54.960] oh wow can you give me a bit of advice
[57:51.600 -> 57:56.800] on this or I see posts on LinkedIn where
[57:54.960 -> 57:59.320] young people are sharing about their
[57:56.800 -> 58:01.880] journey. I never had that confidence back
[57:59.320 -> 58:03.520] then, I never put myself out there and if
[58:01.880 -> 58:05.440] I did that back then like where would I
[58:03.520 -> 58:08.040] actually be now? I'd probably be five miles, 10 miles ahead.
[58:08.040 -> 58:10.800] So if I could go back to a time in my life,
[58:10.800 -> 58:12.440] it would just be as a young person,
[58:12.440 -> 58:16.320] put yourself out there, go take that risk whilst you can,
[58:16.320 -> 58:19.360] and whilst you haven't got the extra responsibilities.
[58:19.360 -> 58:22.000] How important is legacy to you?
[58:22.000 -> 58:24.280] I do believe that as human beings, if we're here,
[58:24.280 -> 58:28.200] we need to make a positive impact on each other. I know we talk about success a lot and
[58:28.200 -> 58:31.800] about high performance and achieving your goals but actually we are all just
[58:31.800 -> 58:36.760] human beings on a planet can we have a good time at the same time and for me I
[58:36.760 -> 58:41.000] want to inspire people to go and live out your dreams and go and be happy.
[58:41.000 -> 58:46.560] There are so many pressures on us to be successful, to perform at a high level,
[58:46.560 -> 58:49.520] to go and be the best at what you possibly can be.
[58:49.520 -> 58:51.720] And that's all fine and that's great,
[58:51.720 -> 58:53.840] but you really should be happy and true to yourself.
[58:53.840 -> 58:55.920] And if that's binging on Netflix for five hours
[58:55.920 -> 58:57.720] and eating a pizza, then go do that.
[58:57.720 -> 59:00.960] But I would love my legacy to be literally being happy
[59:00.960 -> 59:02.760] and being the best version of myself
[59:02.760 -> 59:04.720] and having an amazing time.
[59:04.720 -> 59:06.920] What advice would you give to a teenage happy
[59:06.920 -> 59:08.560] just starting out?
[59:08.560 -> 59:12.480] I feel like there's a lot of pressure on young people
[59:12.480 -> 59:14.680] from an education perspective,
[59:14.680 -> 59:17.480] and also to pick a career
[59:17.480 -> 59:20.160] and then you get funneled down that route.
[59:20.160 -> 59:21.280] So if I was to go back,
[59:21.280 -> 59:23.240] I don't think I would have actually gone to university,
[59:23.240 -> 59:25.120] I would have done an apprenticeship instead,
[59:25.120 -> 59:27.440] because that would give me some qualifications
[59:27.440 -> 59:29.520] and expose me to the world of work.
[59:29.520 -> 59:32.800] My personal is what I would do.
[59:32.800 -> 59:35.440] I just feel there's a lot of pressure on young people,
[59:35.440 -> 59:38.560] and I feel like this with my niece who's 14 at the moment.
[59:38.560 -> 59:42.720] I don't know what to do, because forever is a very long time,
[59:42.720 -> 59:46.160] and career sounds like for the rest of your life. I would
[59:46.160 -> 59:50.480] just say to young people out there that you need to pick something that you enjoy for now or you
[59:50.480 -> 59:54.720] think you might be good at, pick your natural flair. There's a lot of pressure on social media
[59:54.720 -> 01:00:00.400] now, okay, everyone wants to be the best in the gym or let's be a makeup artist or let's be a
[01:00:00.400 -> 01:00:05.000] content creator.
[01:00:01.920 -> 01:00:06.920] And young people need to realize
[01:00:03.240 -> 01:00:08.240] there's a lot of smoke and mirrors online.
[01:00:05.440 -> 01:00:10.440] It's not actually real, it's a digital world,
[01:00:07.840 -> 01:00:12.840] and we need to use it as a tool.
[01:00:10.000 -> 01:00:15.000] And it's a fantastic tool to promote your business
[01:00:12.560 -> 01:00:17.560] or whatever you're interested in.
[01:00:14.160 -> 01:00:19.160] And we couldn't live without it now,
[01:00:15.880 -> 01:00:20.880] but you have to realize there's some hard graft
[01:00:17.880 -> 01:00:22.880] that goes behind every single profession,
[01:00:20.640 -> 01:00:25.640] and you can't suddenly be amazing at something.
[01:00:22.720 -> 01:00:27.720] It takes hard work.
[01:00:24.240 -> 01:00:29.620] So whatever you want to do try not to worry too much about 20 30 40 as time pick something
[01:00:29.620 -> 01:00:34.140] You enjoy now and you think you might be good at and go and dabble in it and go and shadow someone
[01:00:34.280 -> 01:00:36.280] That does it day in day out
[01:00:36.280 -> 01:00:41.700] See what hard work goes behind it and see if you're up for it great and your final message for people listening to this
[01:00:41.960 -> 01:00:43.720] which is
[01:00:43.720 -> 01:00:46.440] Your sort of one guiding light,
[01:00:46.440 -> 01:00:47.960] you're North Star for high performance.
[01:00:47.960 -> 01:00:50.400] What would you like your departing message to be
[01:00:50.400 -> 01:00:51.720] for the people that have sat and listened
[01:00:51.720 -> 01:00:54.900] to this conversation to leave a ringing in their ears?
[01:00:54.900 -> 01:00:57.080] One of my biggest strengths, I believe,
[01:00:57.080 -> 01:00:59.640] is respecting myself, investing myself,
[01:00:59.640 -> 01:01:01.160] and educating myself.
[01:01:01.160 -> 01:01:04.840] You need to make sure that you feel good inside
[01:01:04.840 -> 01:01:07.400] and outside, internally and externally.
[01:01:07.400 -> 01:01:09.800] They're both just equally as important.
[01:01:09.800 -> 01:01:11.400] If you're not gonna put the best front on,
[01:01:11.400 -> 01:01:14.800] if you're not gonna be confident every single day,
[01:01:14.800 -> 01:01:16.840] and accept that you're doing the best that you can,
[01:01:16.840 -> 01:01:18.560] you don't need to compare yourself to anyone else,
[01:01:18.560 -> 01:01:20.240] be the best version of you,
[01:01:20.240 -> 01:01:22.040] but take active steps to do that,
[01:01:22.040 -> 01:01:23.720] and learn and progress.
[01:01:23.720 -> 01:01:26.640] Because all the tools are out there, we've all got YouTube, there's mentors,
[01:01:26.640 -> 01:01:29.600] there's family, there's support networks.
[01:01:29.600 -> 01:01:31.120] If you don't take the time to do that,
[01:01:31.120 -> 01:01:32.200] you are going to be stuck
[01:01:32.200 -> 01:01:34.840] and you're then going to fall into victim behavior.
[01:01:34.840 -> 01:01:37.080] So I would definitely say take the time
[01:01:37.080 -> 01:01:39.360] to invest in yourself, be confident
[01:01:39.360 -> 01:01:40.840] and have respect for yourself
[01:01:40.840 -> 01:01:43.320] because if you don't, no one else is going to.
[01:01:43.320 -> 01:01:44.360] Thank you so much.
[01:01:44.360 -> 01:01:46.300] I've really enjoyed this conversation.
[01:01:46.300 -> 01:01:49.300] I think it's so important to have a message like this
[01:01:49.300 -> 01:01:53.040] given to people where it is a mixture of self-belief,
[01:01:53.040 -> 01:01:55.260] hard work, but also trying to be a good person
[01:01:55.260 -> 01:01:56.100] at the same time.
[01:01:56.100 -> 01:01:57.560] And we know the way the world is, right?
[01:01:57.560 -> 01:01:58.940] If you're a young man sitting there,
[01:01:58.940 -> 01:02:01.160] people go, I love the confidence.
[01:02:01.160 -> 01:02:02.980] When you're a young woman sitting there,
[01:02:02.980 -> 01:02:08.840] we know there are going to be people watching this, saying, oh, a bit overconfident, a bit arrogant,
[01:02:08.840 -> 01:02:10.320] because that's the world that we live in,
[01:02:10.320 -> 01:02:11.960] and I just love the fact that someone like you
[01:02:11.960 -> 01:02:13.800] is sharing a message like this,
[01:02:13.800 -> 01:02:16.000] that our daughters can hear,
[01:02:16.000 -> 01:02:18.400] and be empowered by, and be inspired by,
[01:02:18.400 -> 01:02:20.800] and I think that the message at the end there,
[01:02:20.800 -> 01:02:22.280] that it's all there for you, is a great one,
[01:02:22.280 -> 01:02:24.080] because it is all there for everybody,
[01:02:24.080 -> 01:02:26.840] and it's a case of finding it, going for it,
[01:02:26.840 -> 01:02:28.880] and most importantly of all, as you've described,
[01:02:28.880 -> 01:02:31.640] believing that it will be a positive outcome.
[01:02:31.640 -> 01:02:32.480] Thank you.
[01:02:32.480 -> 01:02:34.560] And just touching on labels there,
[01:02:34.560 -> 01:02:35.560] you're absolutely right.
[01:02:35.560 -> 01:02:37.280] I feel like when men are confident,
[01:02:37.280 -> 01:02:38.640] it's amazing, it's assertive.
[01:02:38.640 -> 01:02:41.320] And when a woman is, you do get comments of,
[01:02:41.320 -> 01:02:43.440] wow, she's full of herself.
[01:02:43.440 -> 01:02:48.320] But I can honestly say, not a single one of those comments touches me because
[01:02:48.880 -> 01:02:51.840] How would that affect my performance on my outcome on my life?
[01:02:51.920 -> 01:02:54.560] It doesn't you don't need to worry about what other people
[01:02:55.200 -> 01:02:59.760] Are saying or have negative thoughts you do you go be the best version of you and you don't need to worry about what other?
[01:02:59.760 -> 01:03:01.760] people think
[01:03:03.760 -> 01:03:08.960] Damien. Jake. I know sometimes people are frustrated when we talk about an algorithm for success because
[01:03:08.960 -> 01:03:15.040] it makes it sound like anyone can be successful regardless of background and upbringing and
[01:03:15.040 -> 01:03:18.600] circumstance and I think we have to be careful having that conversation, right?
[01:03:18.600 -> 01:03:32.000] But actually, Harpreet is a good example of someone that knows there is an algorithm to success and it is passion, hard work and absolute rock-solid self-belief that it is going to happen.
[01:03:32.000 -> 01:03:35.600] And I think she's a heady mix of all of those things isn't she?
[01:03:35.600 -> 01:03:40.080] Yeah definitely I thought she was a real breath of fresh air to listen to her.
[01:03:40.080 -> 01:03:44.800] The bit that stood out for me Jay was that it was a phrase that was
[01:03:44.800 -> 01:03:46.360] redolent o Grace Beverley
[01:03:46.360 -> 01:03:51.280] pan ymchwilwyd gyda Grace, sy'n cael gweithredu ar y ffordd y byddai'n ymwneud â
[01:03:51.280 -> 01:03:55.280] Harpreet, a dweud, byddwch yma lle byddwch yn ymwneud â'ch ffyrdd. Felly, pan oedd yn
[01:03:55.280 -> 01:03:59.680] cashier yn y swydd cyntaf, roedd hynny'n yr hyn rydyn ni'n seilio ar ei wneud,
[01:03:59.680 -> 01:04:01.280] yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod inni.
[01:04:01.280 -> 01:04:04.400] Yna pan oedd yn mynd i'r universitiad, roedd eisiau bod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod inni.
[01:04:04.400 -> 01:04:07.120] Ac pan oedd yn mynd i'r ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod inni. Roedd yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn y ffyrdd o fod yn cashier that she could then when she went to university she wanted to be the best student and when she went on The Apprentice it was about being the best
[01:04:07.120 -> 01:04:11.360] that she could be at that moment she wasn't always looking at the next you
[01:04:11.360 -> 01:04:15.240] know I'll be great when I get to that position I'll be great when I do this it
[01:04:15.240 -> 01:04:19.020] was constantly about rooting her self-belief in the moment. And it comes
[01:04:19.020 -> 01:04:23.160] back to that same old phrase that we use on this podcast I will never get bored
[01:04:23.160 -> 01:04:25.280] of repeating do the best you can where you are
[01:04:25.800 -> 01:04:32.240] With what you've got that's exactly what heartbreak has done if we do that, we can't go far wrong. But then with it
[01:04:32.800 -> 01:04:35.760] You need to take those moon shots. You need to be brave. I love that story
[01:04:35.760 -> 01:04:37.560] She told about I sat in the car and I said I'm quitting my job
[01:04:37.560 -> 01:04:39.560] I'm leaving I'm leaving the bank and
[01:04:39.800 -> 01:04:44.200] I can relate to that sense of excitement when you make a big call because I think for me
[01:04:44.200 -> 01:04:49.520] Anyway, what happens is you make that big decision you make that brave bold decision and then you have no choice
[01:04:49.920 -> 01:04:55.720] But to make it work and actually the decision to make something successful is almost the most important element
[01:04:55.720 -> 01:05:01.720] If you just decide it's gonna be a success. You will give it everything and by giving everything it will be a success
[01:05:01.720 -> 01:05:02.220] Yeah
[01:05:02.220 -> 01:05:06.920] Do you remember when we spoke to Matthew McConaughey around that when he said that he would decide
[01:05:07.480 -> 01:05:12.480] 100% he was going to take a film role and then he would give himself a grace of a couple of weeks to live with that
[01:05:12.960 -> 01:05:19.640] Decision and then if it felt uncomfortable, they'd then give himself a moment of pause to make an alternative decision
[01:05:19.640 -> 01:05:20.400] But you're right
[01:05:20.400 -> 01:05:26.640] It's that moment of decision that then creates clarity, that then leads to action,
[01:05:26.640 -> 01:05:28.640] and therefore leads to the results.
[01:05:28.640 -> 01:05:30.080] And the single worst thing you can do in life
[01:05:30.080 -> 01:05:31.480] is not make that decision.
[01:05:31.480 -> 01:05:34.360] I mean, I hesitate to say even if it's the wrong one.
[01:05:34.360 -> 01:05:35.980] I don't think it is the wrong one,
[01:05:35.980 -> 01:05:38.560] because I think the wrong one is no decision at all.
[01:05:38.560 -> 01:05:40.440] Imagine if she had decided not to quit the bank,
[01:05:40.440 -> 01:05:41.880] or decided not to go on The Apprentice,
[01:05:41.880 -> 01:05:43.640] or decided not to go into business with her sister,
[01:05:43.640 -> 01:05:45.280] and just floated through
[01:05:45.400 -> 01:05:49.440] Not being brave and bold we would not be speaking to heartbreak on today's podcast
[01:05:49.600 -> 01:05:54.840] No, well, I don't think would be inspiring a generation of young women that will see her
[01:05:55.080 -> 01:06:02.080] You know see where she's come from and see what she's gone on to achieve and undoubtedly what she's going to go on and achieve
[01:06:02.080 -> 01:06:04.080] as well
[01:06:02.620 -> 01:06:04.840] Undoubtedly what she's going to go on and achieve as well
[01:06:09.660 -> 01:06:10.980] Well, it's now time in the show to meet a guest who listens to the high-performance podcast Here's a message that came into us
[01:06:10.980 -> 01:06:14.720] It said I'm a veterinary surgeon and work in an industry that if you make a mistake
[01:06:14.860 -> 01:06:20.340] The consequences are high vets have a four times higher suicide rate than the average
[01:06:20.620 -> 01:06:27.840] The mental health issues involved in the job are often discussed but it's hard to move forward especially with the recruitment crisis occurring at the moment.
[01:06:27.840 -> 01:06:31.520] I've been qualified for 12 years and I've found myself feeling resentful towards the
[01:06:31.520 -> 01:06:34.800] job at times and struggling to find the passion I once had for it.
[01:06:34.800 -> 01:06:38.900] It's a career, like most vets, that I've wanted to do since the age of 7 however the reality
[01:06:38.900 -> 01:06:42.480] of the work we do can often be mentally and physically crushing.
[01:06:42.480 -> 01:06:45.160] But I want to just say thank you as listening to the high performance
[01:06:49.920 -> 01:06:55.080] Podcast in the last year has inspired and helped me form a positive growth mindset I've recently made some changes which have allowed me to have the confidence to go back to learning and find the excitement and motivation
[01:06:55.560 -> 01:07:01.500] For a career that I felt lost in. Well that came from Jess the vet who joins us now. Hi Jess
[01:07:01.500 -> 01:07:06.960] Oh, yeah, and Darcy as well, I I believe. Yeah she's lying by my side.
[01:07:06.960 -> 01:07:11.680] Who's Darcy? She's my little Jack Russell who's also been on the journey. I actually got her
[01:07:11.680 -> 01:07:17.040] as when I qualified so as soon as I qualified I was like I'm getting a dog and so she's been
[01:07:17.040 -> 01:07:21.680] on the journey with me. Love this. Right look Jess let's get straight into this. I mean that is a
[01:07:21.680 -> 01:07:28.000] shocking statistic that vets have a four times higher suicide rate than the average. I didn't know that, I don't think that is common knowledge
[01:07:28.000 -> 01:07:34.160] outside of your industry, but I'm really interested to get straight into the changes you've made that
[01:07:34.160 -> 01:07:38.000] have allowed you to have the confidence to go back to learning. Would you mind sharing those with us
[01:07:38.000 -> 01:07:45.320] so that the people listening to this can perhaps take some advice from you. Yeah, I think if I just go back briefly,
[01:07:45.320 -> 01:07:48.440] it started, I think there was a fear for me
[01:07:48.440 -> 01:07:50.240] when I went, when you go to vet school,
[01:07:50.240 -> 01:07:52.680] it's hard work, it's a hard slog
[01:07:52.680 -> 01:07:57.000] and I completely struggled with it really, burnt out.
[01:07:57.000 -> 01:07:58.740] So when I finished, I was like,
[01:07:58.740 -> 01:08:02.960] I don't ever want to have that stress or that, you know,
[01:08:02.960 -> 01:08:04.480] going back to that studying,
[01:08:04.480 -> 01:08:05.660] but 12 years down the line
[01:08:05.660 -> 01:08:12.380] of doing this career, you kind of, progression can be quite standard and sometimes I think
[01:08:12.380 -> 01:08:17.540] it's hard to progress in this career sometimes. You can just be in a practice and doing the
[01:08:17.540 -> 01:08:23.100] same routine things every single day. And I kind of, I was just like, I don't know what
[01:08:23.100 -> 01:08:27.560] I'm doing here. This is not, the realities of it is not what I've worked for.
[01:08:27.680 -> 01:08:32.760] Um, so I think over lockdown, I think I've like many people,
[01:08:32.760 -> 01:08:35.240] you kind of analyze what's going on in your life.
[01:08:35.280 -> 01:08:40.160] And also I was recommended your podcast.
[01:08:40.280 -> 01:08:44.040] Um, so like just listening to that and just listening to some very inspiring
[01:08:44.040 -> 01:08:45.440] people.
[01:08:45.440 -> 01:08:50.080] And the one thing I got from it was taking responsibility for yourself, you know, not
[01:08:50.080 -> 01:08:55.880] blaming everybody else out there for the things that are going on with you.
[01:08:55.880 -> 01:08:59.200] You've got to kind of take responsibility, look at what's going on.
[01:08:59.200 -> 01:09:04.160] And I kind of asked myself what I really wanted and the outcome of that was to be the best
[01:09:04.160 -> 01:09:11.840] vet I could possibly be. So I kind of decided to reduce my hours, so take a quite a substantial
[01:09:11.840 -> 01:09:18.960] pay cut and go back to university. So I do, I work part-time as a vet, three days a week,
[01:09:18.960 -> 01:09:26.560] long shifts though, and then two days studying for a certificate to basically specialise.
[01:09:26.560 -> 01:09:33.120] But just more for me to just go back and learn and get that kind of passion for what I'm doing.
[01:09:33.120 -> 01:09:37.000] You know, this job, the one good thing about this job is you're learning all the time.
[01:09:37.000 -> 01:09:41.160] And there's so much to learn. I don't think anybody could ever stop learning in it.
[01:09:41.160 -> 01:09:50.560] You know, there's just an endless amount of information you can, you can learn and progress with. But I think I was scared to do that before,
[01:09:50.560 -> 01:09:55.200] just because I didn't want to put that extra stress on myself to study, exams, writing,
[01:09:55.200 -> 01:10:00.160] go back to assignments, essays, God, it's, yeah, it's stressful, but it was just having the
[01:10:00.160 -> 01:10:08.000] confidence to know that I was capable of it going back and I can do it. And it's made a big difference. y cyfansodd i gydnabod y byddwn yn gallu ei wneud yn ôl ac rydw i'n gallu ei wneud ac mae'n gwneud gwahaniaeth fawr, ie, wnaeth gwahaniaeth fawr i mi.
[01:10:08.000 -> 01:10:15.000] Wow, mae hynny'n ffenomenol Jess. Rwy'n credu, un o'r pethau sy'n dod yn ôl yn eich gysylltiad yno yw eich bod wedi gofyn eich hun o gwestiwn
[01:10:15.000 -> 01:10:27.160] a mae nifer o'n cyfarfodwyr yn ei gael, sy'n ymwneud â'r cwestiwn yw, pam rydych chi eisiau bod yn y gwell beth y gallwch chi fod? Why do you want to be the best vet you possibly can be? I think being a vet isn't just a job, any vet will tell you that.
[01:10:27.160 -> 01:10:32.280] It's hard because it becomes part of your identity, which I know is difficult to get
[01:10:32.280 -> 01:10:34.560] away, you know, everybody knows you as just the vet.
[01:10:34.560 -> 01:10:38.160] You know, I don't even answer phone calls as just, I'm just the vet.
[01:10:38.160 -> 01:10:42.800] And I think when you get to a certain point along your career, it's easy to just do the
[01:10:42.800 -> 01:10:48.640] things that you've always done, just from experience. You've always done it that way, but it doesn't mean it's the
[01:10:48.640 -> 01:10:55.720] right way to do things. I want to be able to just have the confidence and know that
[01:10:55.720 -> 01:11:00.920] my clients can trust me and have the confidence. I just want them to be like, she knows what
[01:11:00.920 -> 01:11:15.120] she's doing, people that can come to me and know that I've actually gone out there, there put myself out my company and gone and got the knowledge you know so they can come to me and i can be a mentor to other people and you know i have clients that can trust me and know that i.
[01:11:15.480 -> 01:11:22.920] All that i can to be there for their you know their family members which is ultimately what they are you know.
[01:11:25.040 -> 01:11:28.280] members which is ultimately what they are you know anybody that knows me if I will do something I want to do it to the best of my ability you know I just want
[01:11:28.280 -> 01:11:32.280] to do it the best I can possibly be and I don't think I was I felt like I was
[01:11:32.280 -> 01:11:36.960] doing that I felt like I was reluctant to push myself out of that comfort zone
[01:11:36.960 -> 01:11:42.640] and get there. Listen I think um you're what you have to remember quite often
[01:11:42.640 -> 01:11:45.340] Jess for people like you that are operating at the very top and they want to
[01:11:45.340 -> 01:11:49.640] Be the best they can be being all in giving 100% being totally committed
[01:11:50.500 -> 01:11:54.100] That can give you amazing opportunities and create wonderful life
[01:11:54.100 -> 01:11:57.980] But at the same time mentally and personally, I'm sure you will agree with this
[01:11:57.980 -> 01:12:00.020] It can be really difficult and quite draining at times
[01:12:00.020 -> 01:12:03.120] So I think for you to come on here and to share those learnings and those lessons
[01:12:03.460 -> 01:12:06.800] It's powerful for lots of other people because they will be like you living the life
[01:12:06.800 -> 01:12:12.400] They always dreamed of doing the thing they trained for doing the thing as a eight-year-old. They thought about every day and it's like well
[01:12:12.960 -> 01:12:17.160] Why does this not make me feel like I always thought it would and I think it's a really strong reminder that
[01:12:17.440 -> 01:12:23.080] Like we're not just on this linear path of more happiness every single week or every single month. There's there's low points
[01:12:23.080 -> 01:12:28.320] There's high points and as long as Every little while you check in with yourself and you feel like you're making
[01:12:28.320 -> 01:12:33.200] progression either, well probably only in the happiness stakes, that's actually the true measure
[01:12:33.200 -> 01:12:38.400] I think isn't it? Yeah it is, I think it is going by you know just by pushing yourself and progressing
[01:12:38.400 -> 01:12:42.480] and learning or knowing that you or putting yourself out there to learn I think that's
[01:12:42.480 -> 01:12:46.680] really important Jack. Well listen Jess Thank you so much for coming on
[01:12:47.400 -> 01:12:50.280] Very best of luck with everything give Darcy a cuddle from us
[01:12:50.280 -> 01:12:54.800] And you know just remember why you did it in the first place keep listening to the podcasts
[01:12:54.800 -> 01:13:01.620] But remember it's within you. This isn't us that's made this change. You've made this change. We've just simply facilitated it. Yeah
[01:13:01.620 -> 01:13:03.620] Thank you. Thank you guys. Keep doing
[01:13:07.000 -> 01:13:12.120] facilitated it. Yeah, thank you. Thank you guys. Keep doing what you're doing. Listen, I really hope you've enjoyed this. If you want to watch the interview with Harpreet
[01:13:12.120 -> 01:13:16.520] or any other of our 100 plus guests, then please subscribe on YouTube. We're almost
[01:13:16.520 -> 01:13:20.720] up to 100,000 subscribers on there. We'd love you to be one of them. We've also got well
[01:13:20.720 -> 01:13:28.600] over 20,000 members of our free high performance club. It's called the high performance circle where you will get free keynote speeches.
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[01:13:37.840 -> 01:13:41.480] If you want to find out more, just go to the high performance podcast.com.
[01:13:41.880 -> 01:13:44.800] Click circle and you can join it right there.
[01:13:46.440 -> 01:13:52.760] As always, huge thanks to you for growing our audience for growing and spreading and sharing our message right around the world a big shout to everybody
[01:13:52.880 -> 01:13:54.880] in South Africa
[01:13:54.920 -> 01:13:58.680] Australia Canada the United States New Zealand
[01:13:59.200 -> 01:14:03.840] Germany Spain where we've got huge amounts of listeners and everyone in Dubai as well
[01:14:03.840 -> 01:14:08.440] We get so many messages every week from Dubai. We'll have to come there and do one of our high-performance live shows
[01:14:09.040 -> 01:14:12.400] But please continue to spread the learnings you're taking from high-performance
[01:14:12.540 -> 01:14:16.240] Thanks to Finn from rethink audio to Hannah to will to Eve to Gemma
[01:14:16.520 -> 01:14:21.720] Huge thanks to heartbreak for coming on and sharing her story. The biggest thanks though is yours
[01:14:21.980 -> 01:14:26.640] Remember, there is no secret. It is all there for you. So just chase world-class basics.
[01:14:26.640 -> 01:14:28.640] Don't get high on your own supply.
[01:14:28.640 -> 01:14:31.280] Remain humble, curious, and most of all,
[01:14:31.280 -> 01:14:34.000] put empathy above opinion.
[01:14:34.000 -> 01:15:03.960] And we'll see you for another episode very soon. Get ahead of postage rate increases this year with stamps.com.
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